Helpdesk Operator

As a Helpdesk Operator, you will be the first point of contact for all maintenance and facilities-related queries. You will play a key role in ensuring service requests are logged, tracked, and resolved efficiently while delivering excellent customer service.

Key Responsibilities:

Handling incoming calls and emails from clients and site users *

Logging jobs accurately onto the CAFM system *

Coordinating with engineers and subcontractors *

Monitoring job progress and ensuring SLAs are met *

Providing regular updates to stakeholders *

General administrative duties to support the FM team

Previous experience in a helpdesk, customer service, or FM environment (preferred) *

Strong communication and organisational skills *

Ability to work in a fast-paced environment *

Good IT skills, including experience with CAFM systems (desirable) *

A proactive and customer-focused approach, If you're a motivated individual with a passion for delivering excellent service, we'd love to hear from you.

We are currently recruiting for a Helpdesk Operator to join a leading Facilities Management provider based at the NEC in Birmingham. This is a fantastic opportunity to work within a fast-paced, high-profile environment supporting the delivery of essential FM services.