Business Intelligence Analyst

As a Business Intelligence Analyst, you will play a key role within the Data Team in the BI division at Thames Water, supporting the organisation's ability to turn data into actionable insight through effective reporting solutions. Working closely with the Head of Business Intelligence, Data Engineering teams, and stakeholders across the business, you will ensure that reporting capabilities are robust, scalable, and aligned to business needs.

This role contributes to Thames Water's data-driven decision-making by designing and delivering reporting solutions, enhancing stakeholder engagement, maintaining reporting environments, and ensuring continuous improvement in data processes. You will collaborate across the organisation to strengthen reporting capabilities while maintaining high standards of governance, performance, and usability.

What you'll be doing as a Business Intelligence Analyst

• Develop and deliver Power BI solutions within the Enterprise Data Platform (EDP) reporting layer to meet business data and insight needs.
• Maintain, enhance, and support a range of reporting artefacts, ensuring optimal performance and usability.
• Act as administrator for Power BI capacities, managing the tenant and resolving performance or operational issues.
• Collaborate with Data Engineering teams to ensure consistent and reliable data availability.
• Work closely with stakeholders across the business to gather requirements, define solutions, and deliver reporting outputs.
• Translate business requirements into technical specifications and actionable reporting solutions.
• Build and modify data structures aligned to user stories and product backlogs.
• Participate in Agile ceremonies and governance processes, contributing to project delivery across the lifecycle.
• Support virtual project teams from concept through to implementation and post-deployment support.
• Prepare training materials and deliver training sessions to end users of reports and dashboards.
• Monitor reporting performance and ensure continuous improvement of BI solutions.
• Communicate delivery expectations clearly to ensure alignment across teams and stakeholders.

• Significant experience in data analysis, reporting, or business intelligence roles.
• Experience working within utilities, public sector, or similarly complex environments (preferred).
• Experience gathering and interpreting requirements from diverse business user groups.
• Experience designing and delivering reporting solutions that drive business action.
• Strong ability to analyse complex data sets, identify gaps, and propose effective solutions.
• Excellent verbal and written communication skills, with the ability to translate technical concepts for non-technical audiences.
• Ability to manage multiple priorities and work both independently and collaboratively.
• Strong stakeholder engagement and relationship-building skills.
• Self-motivated with the ability to rapidly learn and apply new information.

Technical experience and skills

• Proficiency in Power BI, including report development, administration, and performance monitoring.
• Experience working with Azure technologies such as ADF, Databricks, and SQL.
• Strong understanding of data modelling, report design, and user experience principles.
• Experience working in Agile environments and using DevOps tools for delivery and tracking.
• Ability to investigate and integrate diverse data sources into cohesive reporting solutions.
• Experience managing BI environments, including incident management and capacity monitoring., * Broader experience within data engineering, analytics, or information management.
• Experience working with cross-functional IT teams including infrastructure, security, and operations.
• Experience delivering user training and supporting adoption of BI tools.
• Experience supporting enterprise-level reporting and governance frameworks.

Desirable technical skills and qualifications

• Bachelor's degree in Computer Science, Data Analytics, Information Technology, or a related field.
• Relevant certifications in Power BI, Azure, or data analytics disciplines.

• Competitive salary up to £65,000 per annum, depending on experience.
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Generous Pension Scheme through AON.
• Performance-related pay plan directly linked to company performance measures and targets.
• Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Water Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.