IT Systems & Support Engineer H/F/X
Role details
Job location
Tech stack
Job description
We are looking for a hands-on IT Systems & Support Engineer (junior/medior) to join our team. You will play a key role in keeping our digital workplace reliable, secure, and user-friendly for around 50 colleagues who rely on Microsoft 365, Azure and other modern workplace tools. You will be part of a small but skilled IT team, working closely with the IT Manager, a .NET Software Developer and several external IT partners. You will have plenty of autonomy, while having access to experienced colleagues whenever needed.
Your role...
- Supporting colleagues in their daily IT needs; assisting with login issues, providing Microsoft Windows and Office support, solving printing issues and investigating application-related problems.
- Assisting colleagues with IT challenges (e.g. in Microsoft Excel or Microsoft Copilot).
- Managing and monitoring our Microsoft 365 and Azure cloud infrastructure.
- Managing and monitoring our HQ infrastructure (firewall, switches, access points, Teams rooms, ...).
- Responding to SIEM/SOC alerts during office hours.
- Performing recurring IT maintenance (firmware updates, backup restore tests, continuous security improvements).
- Keeping our Choose Your Own Device catalog up-to-date, preparing new workstations, managing RMAs and maintaining our IT asset inventory.
Over time, and in line with your competencies and interests, you may take part in a range of IT and digital improvement projects, such as user training, low-code automation, AI automation, Power BI reporting, software testing etc.
Requirements
- You have a Bachelor's degree in Computer Science, IT or equivalent through experience.
- You are able to assist colleagues fluently in both Dutch and French, and you can comfortably understand and follow written and spoken English.
- You have experience with Windows desktop environments and the Microsoft 365 suite (Office, OneDrive, SharePoint, etc.).
- You are familiar with Microsoft cloud infrastructure (Azure, Entra ID, conditional access, etc.).
- You have practical knowledge of networking basics and common firewall concepts.
- You know how to apply AI tools in your daily work, while maintaining a critical mindset.
- You have a client-oriented mindset and clear communication skills, able to explain technical topics to non-technical colleagues.
- You have a strong analytical and critical mind.
Benefits & conditions
- A part-time (80%) or full-time contract with attractive salary.
- Working with modern Microsoft technologies.
- A nice working environment where personal development is a priority.
- A "CYOD" policy for your smartphone, laptop and home office.
- The possibility to work from home up to 3 days/week (and brand-new offices coming later this year!).
- An attractive salary aligned with your experience, including an extralegal benefits package.
Compétences linguistiques
- Anglais (atout)
- Comprendre : Indépendant - (B1)
- Écrire : Indépendant - (B1)
- Lire : Indépendant - (B1)
- Parler : Indépendant - (B1)
- Français (atout)
- Comprendre : Expérimenté - (C1)
- Écrire : Expérimenté - (C1)
- Lire : Expérimenté - (C1)
- Parler : Expérimenté - (C1)
- Néérlandais (atout)
- Comprendre : Expérimenté - (C1)
- Écrire : Expérimenté - (C1)
- Lire : Expérimenté - (C1)
- Parler : Expérimenté - (C1)
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