Customer Engineer - Infrastructure - Azure Virtual Desktop / W365 (M/F.D)

Join us and be part of this journey towards greater opportunities and brighter futures. The AVD / W365 Customer Engineer will work directly with customers, as a consultant and technical advisor to: Architectural Design & Strategy

• Design for Resilience: Lead architectural design sessions to build scalable, secure, and resilient virtual desktop solutions with strong focus on BCDR strategies for mission-critical environments.
• Modernization: Guide customers from legacy on-premises VDI (Citrix/VMware) to cloud-native solutions like AVD and Windows 365.
• Trusted Advisor: Act as the primary technical point of contact for customer IT executives and architects, bridging the gap between business goals and technical implementation.

Technical Implementation & Engineering

• Image & Profile Management: Design and implement automated image creation solutions (i.e. Azure Image Builder) and robust profile management strategies using FSLogix containers.
• Endpoint Management: Drive the integration of Microsoft Intune for managing physical and virtual endpoints.
• Application Strategy: Advise on application delivery and packaging, specifically modern formats like MSIX and App Attach to decouple applications from base images.
• Automation: Utilize PowerShell, Azure CLI, ARM or Biceps to automate deployment, scaling, and monitoring tasks, reducing manual operational overhead.

Operational Excellence & Troubleshooting

• Deep Dive Troubleshooting: Apply a methodical, analytical approach to resolve complex performance issues (latency, login times, resource contention) in large-scale environments.
• Monitoring: Implement Azure Monitor and Log Analytics to provide proactive insights into host pool health and user experience.

Minimum of 5 years working as a depth expert and technology owner or consultant for AVD / W365. Minimum of 10-15 years of experience of working with Windows Client Environments, ideally also Azure environments Required Hard Skills

• Core Virtualization: Deep, hands-on expertise in Azure Virtual Desktop and/or Windows 365. Strong background in Hyper-V and RDS.
• Identity & Security: Solid understanding of Azure Entra ID, Hybrid Identity, Conditional Access, and RBAC models.
• Infrastructure: Proficiency in Azure Infrastructure (Networking, Storage, Compute).
• Automation: Confident in PowerShell scripting for automation and system management.
• OS Proficiency: Deep knowledge of Windows 10/11.

Professional Experience

• Public Sector Focus: Passion for and willingness to work with public sector customers, understanding their unique compliance and security requirements.
• Experience: Degree in Computer Science, IT, or equivalent practical experience. Long-term experience with large enterprise customers and complex IT landscapes.
• Languages: Excellent command of German and English (spoken and written) is mandatory for this role.
• Mobility: Valid driver's license and willingness to travel frequently to customer sites across Germany.

Preferred (Nice to Have)

• Certifications: Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140) is highly preferred. Other relevant certs: Azure Administrator (AZ-104) or Azure Solutions Architect (AZ-305).
• Legacy Knowledge: Experience with Citrix DaaS or VMware Horizon is helpful for migration conversations but not strictly required.
• Network Security: Understanding of hub-and-spoke topology, ExpressRoute, and firewall configuration for VDI.

Mission:  

We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.

About Concentrix:  

We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!

Company Overview:  

In a world full of average, we stand out. We believe experience is everything. Period.  To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.