IT Support Specialist

You will work closely with the IT Manager, regional operational teams, external vendors, and our Head Office IT colleagues in Japan. The role offers exposure to enterprise infrastructure, international stakeholders, and real responsibility from day one.

What You Will Be Doing

You will:

• Provide IT infrastructure and user support for the Madrid office and other Mitsubishi Power Europe Group locations.
• Support Mitsubishi Power Europe users operating within customer power plant environments
• Maintain, monitor, and troubleshoot IT systems and infrastructure, including servers and networking
• Act as second line support for the Operations Team, stepping into first line support where resourcing requires
• Diagnose and resolve technical issues across hardware, software, servers, and networks
• Manage backups, patching, system updates, and infrastructure security controls
• Ensure systems remain compliant with corporate IT and security standards
• Document system configurations, maintenance procedures, and technical reports
• Liaise with external IT vendors to resolve technical issues and support procurement activities
• Support the IT Manager with the implementation of new IT processes, procedures, and improvements
• Work collaboratively with Head Office IT teams in Japan to align infrastructure and support activities

This role combines structured operational responsibility with the opportunity to continuously improve how IT services are delivered across a geographically diverse organisation.

We are seeking someone with a strong technical foundation and a pragmatic, service oriented mindset. You will ideally bring:

• Graduate level education or equivalent proven experience in an IT related discipline
• Demonstrable experience in networking and server troubleshooting within a professional environment
• Strong knowledge of enterprise IT infrastructure, including servers, networks, and business software applications
• A solid understanding of IT security, hardware safety, and data protection protocols
• Confidence working in a multi stakeholder, international business environment
• Fluency in business level English and Spanish, both written and spoken
• Willingness to travel across EMEA as required by the business

The following would be advantageous but not essential:

• ITIL Foundation certification
• Experience working within engineering, industrial, or operational environments

Mitsubishi Power Europe is part of Mitsubishi Heavy Industries, delivering critical energy infrastructure across EMEA. Our IT environment underpins everything we do, from office based collaboration to operational support at customer power plants across the region., Mitsubishi Power headquartered in Yokohama, Japan, is a global leading company in the field of thermal power and environmental technologies. We can handle the entire production process from the development, design, manufacturing, construction and commissioning to after-sales service for thermal power plants. The company has a total of 66 subsidiaries across 17 countries and was established as a joint venture in February 2014, bringing together the thermal power divisions of Mitsubishi Heavy Industries Ltd. and Hitachi Ltd.. Mitsubishi Power employs 18,300 staff worldwide and provides solutions for the improvement of operating thermal power generators using the latest digital technology. Mitsubishi Power Europe is a 100% subsidiary of Mitsubishi Power. As a leading global company in the field of thermal power generation systems and environmental technology, we will continue to meet the expectations of our clients based worldwide in order to contribute to the future of a sustainable society.