IT Support Technician (Junior)

We are looking for an IT Support Technician (Junior) to join our London-based IT team. At PROPER SNACKS, the IT team are the engine room that keeps our people connected, our systems running, and our ambitions moving - so that everyone from our London brand builders to our Nuneaton makers can do their best work every single day. If you get a buzz from solving problems and take pride in making technology work seamlessly for the people around you, this is the role for you.

The Person:

This person is keen, enthusiastic, and approachable, with a genuine passion for technology and a strong desire to grow. They are a natural problem-solver who takes ownership and follows through, whether resolving a tricky technical issue independently or knowing when to escalate. They communicate clearly with people of all technical levels, adapt easily between different types of tasks, and are genuinely motivated by making things work better for the people around them., Reporting to the IT Operations Team Leader, this role is the day-to-day onsite presence for our London office, providing hands-on IT support while also supporting Nuneaton site users and work-from-home colleagues remotely. The role is based at our London office four days a week with one day working from home. You will visit our Nuneaton site approximately once a month, and occasionally as needed to provide cover during busy periods or holidays, all travel expenses are covered by the company., Deliver day-to-day IT support for London office users onsite, and for Nuneaton site and work-from-home users remotely. Support the Head of IT and IT Operations Team Leader in delivering planned IT projects.

Manage onsite IT requirements outside the scope of third-party support, including:

• Installing, moving, and modifying onsite equipment.

• Supporting London Office IT hardware and infrastructure.

• Providing remote support for Nuneaton Factory and Warehouse IT - including handheld devices, printers, and production line, packing, warehousing, and dispatch equipment.

• Handling patching and network setup.

• Acting as skilled "remote hands" for third-party providers when required.

Act as a point of contact for third-party partners and internal users to:

• Log, manage, and track support tickets using ManageEngine Service Desk Plus.

• Monitor and chase ticket resolution.

• Assist in scheduling support activities and onsite visits.

• Install and configure PROPER SNACKS-specific software applications and tools, including scheduling patching and upgrades.

• Support and maintain Microsoft Teams Rooms and AV conferencing equipment across London and Nuneaton meeting spaces.

• Ensure the security and integrity of data, systems, and equipment.

• Maintain an accurate and up-to-date IT asset register, including preparing and issuing equipment for new starters.

• Assist new starters with account setup, registration, and onboarding, and support the offboarding process including recycling or re-profiling returned devices.

• Maintain communication rooms in a clean and organised condition.

• Provide end-user training and guidance, both in person and remotely.

• Document IT solutions and standard procedures in a knowledge base.

Do you have experience in TCP/IP?, * Good communication skills for interacting with users of varying technical expertise.

• Experience in installing and supporting PC hardware and software technologies.

• Proficiency in Microsoft Office / M365, Windows 11, and other commercial applications.

• Knowledge of troubleshooting and supporting mobile devices (Apple / Android).

• Understanding of structured cabling, network devices, patching, and TCP/IP.

• Experience with patching and upgrade processes (testing and rollout).

• Knowledge of network and cybersecurity principles.

• Experience with Apple hardware and software (desirable).

• Familiarity with maintaining printers, handheld devices, and industrial IT equipment (desirable).

• Confidence supporting Microsoft Teams and Microsoft Teams Rooms, including AV peripherals and meeting room technology.

• Willingness to travel to Nuneaton approximately once a month and as required (all travel expenses covered).

PROPER SNACKS is the home of PROPER and Eat Real. The UK's fastest-growing major snacks company. We're a diverse team of builders, thinkers, creators and makers - based in London and Nuneaton and serving snackers across Europe. Our brilliant team are united by an insatiable curiosity and driven by an entrepreneurial spirit. At PROPER SNACKS, we don't sit still. We scale fast, dream big and back our people to make stuff happen. Our values keep us grounded: Be builder. Dream bigger. Seriously fun. Whether you're joining us in London - where the brands are built, and big ideas take flight. Or in Nuneaton where magic happens in our factory and every bag gets made - you'll be part of a team shaking up the snacking world. Get a flavour of what life is like at PROPER SNACKS here. LDN - Drummond Street - London - NW1 3HP NUN - Townsend Dr - Nuneaton - CV11 6TJ Our Approach: PROPER and Eat Real is an equal opportunities employer and we do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. Please let us know if there is anything we can do to accommodate you to participate fully in the recruitment or interview process.