IT Technical Engineer

Based from home in the Birmingham area, you'll be the face of Focus Group across the West Midlands region - visiting customer sites to install, configure, and troubleshoot a wide range of IT solutions. One day you might be deploying a multi-site network build; the next, diagnosing a critical server issue or setting up Azure infrastructure for a growing business.

No two days are the same. That's the point.

What You'll Be Doing

Installing and configuring IT solutions across Windows, Azure, networking, and telephony

Delivering onsite and remote support for SME to enterprise customers across the South West

Leading fault resolution for time-critical hardware and service failures

Playing a key role in multi-technology, multi-site project delivery

Auditing and documenting client infrastructure with precision

Collaborating with Project Managers, Service Desk, and 3rd Line Engineers

? Solid hands-on experience in IT support or delivery

? Strong Microsoft stack knowledge - Windows Desktop, Windows Server, M365

? Experience with cloud technologies - Azure, Intune, SharePoint

? Networking fundamentals - firewalls, routers, switches, wireless

? A troubleshooter at heart - tenacious, solution-focused, loves a challenge

? Full UK driving licence (essential)

Bonus Points For

• Previous MSP experience
• Microsoft certifications or vendor qualifications (Meraki, SonicWall, Cisco, Aruba), If you're a self-starter who thrives on variety, loves solving real problems, and wants to grow with a business that's going places - we'd love to hear from you.

Focus Group is a £300m-revenue, Hg Capital-backed technology business serving 30,000 SME customers across the UK. We're growing fast, thinking big, and we need technically sharp field engineers to help us deliver world-class IT solutions on the ground.