IT Support Engineer

As IT Support Engineer, working on the technical team, you will be responsible for supporting IT customers both internally and across their customer base, while maintaining strong relationships with third-party partners.

Key Support Responsibilities

• Carry out routine, ad hoc, and project-related administrative tasks to maintain the systems.
• Install, maintain, administer, and support all IT infrastructure within the business and act as an escalation point for support.
• Technical 2nd Line support for supplied solutions.
• Support Sales and Project Teams with technical input.
• Draft and prepare technical documents.
• Stay current with system information, ensure all changes and updates are documented for future reference.

• Previous experience working for an MSP in support/implementation capacity.
• Strong understanding of IT, networking, virtualisation, M365 and Azure at 2nd Line Level.
• Strong problem-solving and analytical skills.
• Full driving license.

We have interview slots available immediately, and they are keen to move quickly. If successful, you can expect a salary between £32,000 and £37,000 depending on experience, along with an enhanced employee benefits programme.

We have an immediate need for an IT Support Engineer to join our client, a Technology Managed Services business based in North Birmingham.