IT Support Specialist

1.Assist clients with onboarding and support their integration with the system's APIs to ensure seamless data connectivity;

2.Gain in-depth understanding of business operations and system functionalities to resolve issues encountered by local business colleagues during daily system usage;

3. Conduct targeted training and coaching based on collected issues to enhance business colleagues' understanding of system features and optimize system utilization;

4. Collaborate with domestic technical teams to resolve ad-hoc operational issues;

5. Assist domestic product managers in researching local business conditions and system usage to drive feature adoption;

6. After project launch, coordinate with domestic technical departments and local business units for implementation and rollout;

7. Conduct local competitor or industry benchmarking to inform system enhancements(Optional).

1. Educational or professional background in IT, Computer Science, Electrical Engineering, Mechanical Engineering, or related fields; prior technical support experience preferred;

2. Hands-on experience with API usage, integration, or troubleshooting;

3. Strong listening and verbal communication skills in both English and Chinese;

4. Proactive and responsible work ethic with prompt response to urgent issues;

5. Strong teamwork, communication, and coordination skills; high stress tolerance and self-directed learning capabilities

GOFO is a fast-growing last-mile delivery company operating in the U.S., France, the Netherlands, and Italy. Guided by our promise - Drive Efficiency, Deliver Trust - to gain efficiency and inspire trust, we combine advanced technology, operational excellence, and local agility to deliver seamless logistics experiences for retailers, e-commerce platforms, 3PL/logisticians and end consumers. With a rapidly expanding network of sorting hubs, linehauls, and dedicated local teams, we cover over 10,000 ZIP codes. We offer smart routing, real-time tracking, and full visibility. GOFO delivers not just parcels but reliability, efficiency, and peace of mind - at every stage of the local delivery journey. Due to business expansion, GOFO is offering an opportunity for the position of IT Support Specialist in our Office located in Amsterdam.