IT Service Desk Technician

We are looking for an IT Service Desk Technician on behalf of our client , you will be providing 1st and 2nd line support across the whole business. Playing a key part in ensuring IT issues are resolved efficiently, supporting users with day-to-day technical challenges, and maintaining reliable IT services across multiple sites., * Provide 1st and 2nd line support for IT incidents and service requests.

• Troubleshoot and resolve issues across hardware, software, and network environments.
• Manage tickets through to resolution, ensuring timely updates and SLA adherence.
• Build, configure, and deploy end-user devices (desktops, laptops, and mobile devices).
• Support user account management (Active Directory / Microsoft 365).
• Escalate complex issues with clear and accurate diagnostic information.
• Maintain and update IT documentation and knowledge base articles.
• Support colleagues and contribute to team knowledge sharing.
• Assist with IT projects and continuous improvement initiatives.
• Travel to other UK sites as required to provide on-site support.

This is a hands-on role suited to someone who enjoys problem solving, working closely with users, and developing their technical skills in a fast-paced environment., * Experience in a Service Desk or IT support role.

• Strong troubleshooting and problem-solving skills.
• Good knowledge of Windows operating systems and Microsoft 365.
• Understanding of Active Directory and user management.
• Basic networking knowledge (DNS, DHCP, TCP/IP, Wi-Fi).
• Experience using IT ticketing systems.
• Ability to prioritise workload and manage multiple tasks effectively.

Desirable Skills

• Experience with Microsoft Intune / Endpoint Manager.
• Exposure to Azure or cloud-based environments.
• Knowledge of cybersecurity best practices.
• Experience supporting mobile devices or telephony systems.

Qualifications (Desirable)

• Relevant IT certifications (e.g. CompTIA, Microsoft, ITIL).
• Further education in IT or a related field.

Key Competencies

• Strong customer service and communication skills.
• Ability to work independently and use initiative.
• Effective time management and prioritisation.
• Analytical thinking and problem-solving ability.
• Ability to work under pressure and meet deadlines.
• Teamwork and willingness to share knowledge.
• Professional and proactive approach.
• Working Environment Based on-site in Rotherham.
• Occasional travel to other UK sites (Darlington, Doncaster, Rawcliffe).
• Fast-paced, multi-site manufacturing environment.
• Collaborative IT team with opportunities to work across a range of technologies.

Annual leave, Employee discount, Employee assistance programme, Company pension, Cycle to work scheme, Canteen, On-site parking, * 28 days annual leave Inc Bank Holidays (Increases yearly up to 33 days).

• Bonus up to 10% (After Probation Period).
• Company pension scheme after 3 months (5% employer / minimum 3% employee), rising to 10% after 2 years).
• Life assurance 4 x basic salary. Private Health Care for employee/partner/children (After 6 months).
• Car Allowance. Employee Assistance Programme (EAP).
• Cycle to Work scheme.
• On-site parking. Subsidised Canteen.
• Ongoing training and professional development support.
• Opportunities for certification and career progression.
• Access to employee discounts and wellbeing initiatives.

Be part of a collaborative, supportive IT team. Opportunity to influence and improve infrastructure across the business. Real scope to make an impact in a growing a organisation.

If you're a driven IT ServiceDesk Analyst looking for your next challenge, we'd love to hear from you.

Pay: £32,000.00 per year

Benefits:

• On-site parking