Desktop Support Engineer

We are looking for a proactive and hands-on IT Support Engineer to provide onsite technical support and manage the full lifecycle of IT assets across the assigned region. This role combines end-user support, hardware asset management, and vendor coordination, making it ideal for someone who thrives in a dynamic IT environment., IT Support & Operations

• Diagnose and resolve incidents involving desktops, laptops, mobile devices, printers, and peripherals
• Perform system installations, imaging, configurations, and upgrades for end-user devices
• Collaborate with global IT teams to escalate and resolve complex technical issues
• Maintain and update documentation, FAQs, and technical knowledge base

IT Asset Management

• Manage the full lifecycle of IT hardware assets (procurement, deployment, maintenance, and retirement)
• Utilize asset management tools (e.g., ServiceNow, Intune, JAMF) for tracking and reporting
• Conduct inventory checks, audits, and reconciliation to ensure data accuracy
• Oversee secure disposal or return of decommissioned equipment in compliance with policies
• Generate reports on hardware usage, refresh cycles, and compliance

Field & Regional Support

• Act as the primary point of contact for onsite IT support within the assigned region
• Coordinate with vendors and logistics providers for device deliveries, repairs, and returns
• Ensure adherence to global IT and security standards across regional sites

• Proven experience in IT Support / Desktop Support / Field Engineering roles
• Strong knowledge of Windows environments, device imaging, and troubleshooting
• Hands-on experience with IT asset management tools (ServiceNow, Intune, JAMF, or similar)
• Understanding of ITIL processes and incident management
• Excellent problem-solving and communication skills
• Ability to work independently and manage multiple priorities