Cloud Support Engineer

As a Cloud Support Engineer at ID-ware, you'll be at the heart of our operations, keeping our cloud platforms, systems and users running smoothly every day.

You'll work directly with modern cloud environments (AWS/Azure), troubleshoot real-world technical challenges, and collaborate closely with our Platform Engineering team to solve complex issues and continuously improve how we operate.

You'll have the opportunity to go beyond ticket handling: getting hands-on with automation, APIs and cloud-based systems, while building the skills needed to grow into more advanced engineering roles over time.

If you enjoy figuring things out, taking ownership and working in a fast-moving environment where no two days are the same, this role will give you both challenge and growth.

About our team culture * Agile - We adapt quickly to changing priorities and technologies. You'll be trusted to think on your feet, take initiative and continuously improve how we work.

• Challenging - We set a high bar and expect you to take ownership of problems. You'll be encouraged to step outside your comfort zone and grow your technical capabilities.
• Collaborative - You'll work closely with colleagues across support and engineering. Knowledge sharing, open communication and teamwork are key to how we solve problems.
• Pragmatic - We focus on practical solutions that work. No unnecessary complexity. Just smart, effective problem-solving that delivers results.

What you will do

• Provide first- and second-line support for cloud platforms, internal systems, and end users
• Investigate, troubleshoot, and resolve incidents across infrastructure, applications, and user environments
• Monitor AWS/Azure environments and respond to alerts, failures, and performance issues
• Manage user accounts, access rights, and permissions
• Perform routine operational tasks such as system checks, patching, and backups
• Support APIs, internal tools, and basic scripting tasks
• Maintain and improve documentation, runbooks, and knowledge base articles
• Escalate complex issues to the Platform Engineering team with clear documentation
• Contribute to improving monitoring, processes, and operational efficiency

What success looks like

• Issues are resolved quickly and effectively
• Systems are stable, monitored, and reliable
• Users experience minimal disruption
• Escalations are clear, structured, and actionable
• Processes and documentation continuously improve

• Experience in a support, IT operations, or cloud support role
• Strong troubleshooting skills across systems, applications, and cloud environments
• Windows and Linux working knowledge
• Experience with monitoring and ticketing systems
• Basic scripting knowledge (Python, PowerShell, Bash, or Node.js)
• Understanding of identity and access management
• Basic knowledge of AWS and/or Azure is a plus

Soft skills

• Strong problem-solving mindset
• Clear communication and documentation skills
• Ability to prioritise and manage multiple tasks
• Collaborative and team-oriented

Education & language

• MBO/HBO in IT, Computer Science, or equivalent experience
• Fluent in English (Dutch is a plus)

You will join a growing, international company that is shaping the future of PIAM solutions, where Platform Engineering plays a key role in ensuring reliable and secure operations. At ID-ware you can expect a collaborative environment with room to learn from experienced colleagues, expand your responsibilities over time, and build a strong track record. What we offer in the Netherlands * Being part of a fast-growing, international organization. * Working in an open, supportive and inclusive environment. * Opportunity to grow and develop with the company. * 28 Holiday days. * Pension from day one. * Fietsplan: an opportunity to lease a bike through salary conversion., At ID-ware, we have been shaping the future of Physical Identity and Access Management (PIAM) for more than 20 years. Our solutions and related services help organisations protect their resources, whether human or material, and keep them operational anytime. Our customers are organisations of all business sectors, from education over industry, healthcare and the public sector up to critical infrastructure. Our PIAM suite is a software platform that manages the full lifecycle of physical identities, credentials and access rights. It integrates seamlessly with HR systems, access control technologies and other third-party solutions, protecting prior investments of organisations while enabling a scalable, future-proof security architecture. With our PIAM Suite, our customers gain full visibility and control over who has access to what, who approved that access, and for how long the access rights are valid. However, at ID-ware, it is not only about software and technology. It is about the people who make it all possible. From development over sales and operations up to support, HR or finance, every role contributes to the value we deliver to our customers and to our joint success. We are a diverse and collaborative global team, driven by curiosity, ownership, and a shared ambition to make a difference. Whether you are working directly with our product or supporting the business behind it, your work has a clear purpose and real impact. If you are looking for a place where you can grow, take decisions, and be part of something meaningful, we would love to meet you.