Helpdesk Administrator (nights) - Birmingham
AWC STAFF SERVICES LTD
Smethwick, United Kingdom
20 days ago
Role details
Contract type
Temporary contract Employment type
Full-time (> 32 hours) Working hours
Shift work Languages
English Compensation
£ 33KJob location
Smethwick, United Kingdom
Tech stack
Data Logging
User Accounts
Job description
- First-Line Support: Act as the initial point of contact for logging IT and resolving issues
- Ticket Management: Accurately record, prioritise, and track support requests using a helpdesk system, ensuring timely updates and resolution in line with service level agreements (SLAs).
- User Account Administration: Create, modify, and deactivate user accounts, ensuring appropriate access to hospital systems while maintaining data security and compliance.
Requirements
- Previous helpdesk experience ideally
