Helpdesk Administrator

• Handling incoming calls and emails from clients, engineers, and subcontractors
• Logging, updating, and tracking maintenance jobs using a helpdesk or CAFM system
• Scheduling and coordinating engineers and subcontractors
• Managing job progression from initial request through to completion
• Raising, issuing, and following up on quotes
• Monitoring SLAs and KPIs and escalating risks where required
• Producing basic reports and maintaining accurate records
• Triaging and prioritising incoming maintenance requests
• Processing invoicing tasks
• Updating client portals and systems in line with contractual requirements

A facilities maintenance company is seeking an experienced Helpdesk Administrator with strong skills in scheduling, job logging, engineer coordination, and helpdesk operations. This role supports a busy maintenance helpdesk and requires excellent organisational ability, accuracy in CAFM system updates, and confidence managing SLA performance, client communication, and maintenance workflow in a fast-paced environment., * Experience in a helpdesk, scheduling, facilities maintenance, customer service, or administration role

• Confident telephone manner and strong written communication
• Highly organised with excellent attention to detail
• Able to manage multiple tasks and prioritise effectively
• Comfortable using IT systems such as Outlook, Excel, and job management platforms
• Calm, professional, and able to work under pressure

This is an excellent opportunity for someone with strong helpdesk and scheduling experience to join a well-established maintenance team and play a key role in keeping operations running smoothly.

Pay: £13.85 per hour