1st Line IT Support Technician

As a service desk technician, you will be responsible for managing the first point of call for clients requesting IT support. You will then attempt to fix the issue by following the steps and procedures that are provided before escalating the issue to second line support if all options have been exhausted. You will be working with a close-knit service desk team and report to the service desk manager.

Daily Activities

• Answering the phone for clients requesting IT support.

• Providing first line IT support to clients.

Do you have a passion for IT? Are you looking for an opportunity where you will learn every day?

Do you enjoy learning and implementing the latest Microsoft technologies?, Customer service experience.

Skills

• A strong ability to communicate.

• Microsoft 365 administration and understanding.

• Ability to offer remote IT support.

• Able to complete basic network troubleshooting.

Muse Group

Muse Group empowers music makers. We create the world’s most popular content, apps and platforms for playing, recording and composing music.

Through our expansive music catalogs, educational expertise, innovative learning tools and free open-source software, we make it easier for millions — from beginners to experienced musicians — to be creative every day. 

The Muse community is now over 400 million strong. And we’re just getting started. 

Our future vision is of a world with over a billion music makers — and we have a drive to expand our influence into other creative spaces too.

What do we make?

We make essential resources for all kinds of creatives, from performers to podcasters. Learn more about the leading Muse Group products here.

Who are we?

Muse Group began life as Ultimate Guitar, the largest online global community of musicians. Eugeny Naidenov founded Ultimate Guitar in 1998, with a dream to make it easy for guitarists to play songs by Guns ‘N’ Roses and his other favorite rockers. From there, the site grew from a plucky, tab-sharing trailblazer into a global leader of online music publishing. 

In 2017, Ultimate Guitar acquired MuseScore, expanding its reach into sheet music. Muse Group has only continued to grow from there — and now includes Audacity, StaffPad and many more. 

In 2023, Muse Group acquired Hal Leonard, the legendary global sheet music publishers, adding an unparalleled music catalog and educational expertise to the team.

Today, we are an international, visionary team of creatives, music lovers and audio obsessives, developing products we could not live without.