Technical Support Analyst

TuConnext Workforce Ltd. is seeking a skilled and customer-focused Technical Support Analyst to join our growing team in Caerphilly. This role offers the opportunity to work with a variety of technologies while supporting internal users and clients in a collaborative and fast-paced environment.

If you enjoy troubleshooting technical issues, delivering excellent support, and continuously developing your IT skills, this is an excellent opportunity to advance your career., * Provide first-line and second-line technical support to users via email, phone, and ticketing systems

• Troubleshoot hardware, software, and network issues in a timely manner
• Install, configure, and maintain IT systems, devices, and applications
• Monitor and manage support tickets, ensuring timely resolution and documentation
• Assist with system upgrades, patches, and routine maintenance
• Support user account management, access controls, and security protocols
• Collaborate with internal teams to resolve complex technical issues
• Maintain accurate records of incidents, solutions, and system changes
• Contribute to process improvements and knowledge base documentation

• Previous experience in a technical support, IT support, or helpdesk role preferred
• Strong troubleshooting and problem-solving skills
• Knowledge of Windows operating systems, Microsoft 365, and basic networking concepts
• Familiarity with ticketing systems and remote support tools
• Excellent communication and customer service skills
• Ability to manage multiple tasks and prioritise effectively
• Willingness to learn and adapt to new technologies

Nice to Have (Not Required)

• Experience with Active Directory or user access management
• Basic understanding of cloud platforms (e.g., Microsoft Azure)
• IT certifications (e.g., CompTIA A+, Network+)

TuConnext Workforce Ltd. is a UK-based provider of workforce, digital, and technical support services. We partner with organisations to deliver efficient, reliable solutions that enhance productivity and support business growth.