Technical Support Engineer

We are seeking an intelligent, highly motivated Technical Support Engineer with excellent troubleshooting and communication skills to join our support team. The ideal candidate is a proficient problem solver, self-directed and passionate in providing exceptional customer service. This is a terrific opportunity to join asuccessful company, in a role supporting our international client base and offers exposure to a variety of different technologies., Logging and answering both technical and functional queries for international partners and customers

Analysing and resolving application problems in complex, multi-tier customer deployments, often withno direct access to the affected system

Participate in rota providing office cover from 8:00am to 10:30pm, Monday to Friday and out of hourson-call cover 24x7x365

Identifying and reporting defects in our application code, and managing fixes through Development

Documenting solutions to grow our knowledge base

Making recommendations on areas of process improvement

Suggesting and adopting ways to improve the overall customer experience

Providing internal feedback on our products from a customer and technical perspective

BSc in Computer Science or equivalent relevant technical qualification, or professional work

Experience in a support function, ideally externally within a software company

Case management tools

Virtual Machines

Multi-tier application support in a Microsoft environment, including:

IIS

TCP/IP

MS SQL and MS SQL Server

Azure

Active Directory/LDAP, Exceptional analytical and troubleshooting skills. Strong written and verbal communication skills? Able to multi-task and prioritize effectively

Salary to £40,000 + Pension + Private Healthcare + Share Scheme + Electric Car Scheme + Hybrid Working (2 days office-based)