FM Helpdesk Administrator

PRS have been tasked with recruiting an FM Helpdesk Administrator, to work in the office for our client, providing an efficient and friendly helpdesk and administration service to their customers in the facilities industry.

Your main duties will include (but not limited to):

• Build a close working relationship with the Contract Managers / Field Operatives to ensure continuity of client knowledge and activities and to liaise with then over Maintenance visits.
• Arrange client callouts as required
• To issue PPMS for the site engineer's
• To ensure engineer's have logged off PPM's and chase for updates
• To deal with day to day emails regarding extensive range of contracts managed
• To check & approve engineer time sheets each week
• To organise specialist PPM visits & ensure they are undertaken within contract SLA period
• Obtain specialist service sheets and ensure site files are up to date in line with BSI audits
• Advise Client, site engineer and Contract Manager of any remedial works resulting from PPM visit and provide quotation.
• To analyse & approve invoices from specialists and sub-contractors for PPM works
• To deal with pricing or queries on invoices
• To issue maintenance invoices to the clients on monthly/quarterly basis
• Maintain all contract files ensuring they are kept up to date at all times
• To ensure that the engineer schedule is updated and the contracts managed are scheduled in where necessary.
• To add new contracts and buildings onto Concept.
• Ensure Contract Manager's are advised of contract's due to expire and source renewal costs from Specialists.
• To work with the contract / compliance manager and ensure all paper work to demonstrate contract and statutory compliance are filed electronically and within the site files.
• Update client databases as necessary
• Self audit of contract files & in-house databases to ensure compliance

Are you an administrator with experience working in the demanding but rewarding facilities sector? Are you looking to move to a progressive and growing company that has a large number of blue chip clients, but is not so big that you are forgotten and treated as a 'number'?

On offer is a permanent position paying a basic salary of £23,000 per annum (rising to £24,000 after completion of probation period), and 20 days annual leave.