IT Systems & Support Engineer

We are looking for a proactive and capable IT Systems & Support Engineer to join our internal IT function as we continue to grow.

Reporting to the Technical Development Manager, this is a hands-on, generalist role covering infrastructure, cloud systems, and user support, with real ownership of IT across the organisation.

You will be responsible for maintaining and improving our IT environment, supporting users, and ensuring systems enable the business to operate efficiently., * Supporting and maintaining on-premise and cloud-based systems

• Providing responsive, professional user support and issue resolution
• Administering core platforms including Windows Server, Active Directory, Microsoft 365, Azure, Entra ID, and Intune
• Managing backups, patching, and overall system health
• Supporting network infrastructure (firewalls, routers, switches, Wi-Fi, VPNs)
• Contributing to improvements, automation, and optimisation of IT processes
• Occasional travel to UK sites to provide on-site support, * Experience with automation or system optimisation
• Familiarity with AI tools, workflows, or emerging technologies
• Development experience (e.g. C#, .NET, Java, React or similar)

Working Arrangements

• Monday to Friday
• Occasional travel to UK sites
• Limited out-of-hours work, including break-fix support where required
• Full UK driving licence required

Progression

This role offers genuine scope to take ownership of IT systems and contribute to their evolution. There is opportunity to move towards automation, AI-assisted operations, and agentic engineering.

Richfords Fire & Flood

Our purpose is giving people their lives back after fire and water damage to homes and businesses. While our operational teams deliver practical and technical work directly in customers' properties, our IT team plays a critical role behind the scenes - ensuring systems, tools and processes enable a fast and effective response.

The situations our customers face are often highly disruptive, with their normal lives put on hold. Everything we do as a business is focused on restoring that normality as quickly as possible. In IT, your work directly supports this by keeping systems running, resolving issues, and improving how we operate.

We are a values-based company, and of all our values, being Responsive is the most important. This value will shape your experience of working with us. It is essential that anyone joining the business connects strongly with this. Every role - including IT - is impacted by the need to respond quickly and effectively. As a 24-hour response company, incidents can happen at any time, and this can occasionally require flexibility outside of typical 9-5 working hours.

We offer an interesting and varied role with opportunities to learn new skills and be part of a supportive and energetic team. While the role is mainly office-based, the work can still be demanding. However, it offers real job satisfaction - your expertise will help remove barriers, improve systems, and support colleagues delivering critical services. In doing so, you will make a meaningful difference to people's lives.

• Strong hands-on experience in IT support or systems administration
• Solid understanding of Windows Server, Active Directory, DNS, and Group Policy
• Experience with Microsoft 365, Azure, Entra ID, and Intune
• Good working knowledge of networking (firewalls, routers, switches, Wi-Fi, VPNs)
• Strong troubleshooting skills with a methodical approach to problem-solving
• Clear communication skills and the ability to work effectively with users at all levels
• Ability to work independently and take ownership of tasks and systems

Desirable

• Experience with Windows Hello for Business
• Exposure to security, compliance, or cyber essentials frameworks
• Database experience (e.g. MySQL or similar)

Pay: £28,500.00-£33,500.00 per year