IT Support Analyst

· Provide support to internal and external users

· Prioritise and respond to tickets that come from multiple channels such as email, phone, chat and walk-ups

· Communicating with customers to help them resolve any technical issues

· Perform diagnostic and route cause analysis

· Monitoring and maintenance of computer systems and networks, including installing, configuring, and patching computer hardware, operating systems and applications.

They are looking for an enthusiastic and pro-active individual with knowledge and a passion for IT!

This position is ideal for a candidate looking to build on their IT skills and experience, perhaps you are looking for that next step up! This is an excellent opportunity with encouraged development and progression on offer!, · 2 years + in a similar IT Support/Service Desk Analyst role

· Pro-active attitude with a desire to help people.

· Excellent written and communication skills

· Good organisation and prioritising skills

· Strong Windows desktop knowledge and administration (Windows 10)

· Exchange server admin (Exchange 2013/2016

· Windows Server admin

· Active Directory and Group Policy

· Administration of Azure AD / Office 365

· Office / O365 applications including Team

• Salary: £32k-£38k depending on experience

• Hours: Mon-Fri, 7.30-4pm/9am-5.30pm, 1 in 3 days on the early shift.

• Option to work from home 1 day per week after training period.

• 25 days holiday (increasing to 30 after 4 years)

• Bonus scheme after 6 month of service - up to 30% of salary!

• Contributory pension scheme

• Life insurance benefit (4 x salary)

• Private medical insurance

• Discounts scheme for gym membership, travel and cinema

• Free parking