Help Desk Manager

Are you a people-focused leader with a passion for operational excellence? We're seeking a Help Desk Manager to head up a dynamic team delivering essential support services across a large, complex operational environment. In this role, you'll lead a team of around 8, drive high-quality customer service, oversee task planning and allocation, and ensure smooth delivery of both reactive and planned activities. You'll also develop systems, reporting processes, and digital workflows to enhance service efficiency and performance. What you'll do

• Lead, coach, and develop the Service Centre team
• Manage daily operations, ensuring effective coordination of tasks across multiple service lines
• Improve and streamline processes, systems, and reporting
• Collaborate with internal teams, subcontractors, and key stakeholders
• Support continuous improvement across all services

• Experience managing service centre/helpdesk operations
• Strong leadership and people-management skills
• Confidence using CAFM systems
• Excellent customer service and communication skills
• Ability to drive performance and improve processes
• Good IT literacy

If you're enthusiastic, solutions-driven, and ready to lead a high-performing service support function, we'd love to hear from you.