It Support Technician

Are you an experienced IT/Cloud Technician looking to join a dynamic and supportive team? We are seeking a skilled individual to join a busy IT Helpdesk, providing exceptional remote and telephone 1st line support to a wide client base. This varied role requires a hands-on approach and a passion for technology. You will be responsible for troubleshooting hardware and software issues, managing client queries, and contributing to a knowledge-sharing environment., + Provide 1st and 2nd line IT support via phone, email, and remote tools.

• Troubleshoot and resolve issues related to Microsoft Desktop and Server Operating Systems.
• Perform Microsoft 365 Administration and Cloud troubleshooting.
• Configure and maintain PC hardware.
• Deliver outstanding customer service and build strong client relationships.
• Contribute to team growth through knowledge sharing and collaboration., Jonathan Llewellyn Managing Director at Perfect Path Recruitment Over 10 years experience We are a Sales, Engineering and IT specialist recruitment business supply temp, perm and contract positions. The only way to do great work is to love what you do. If you haven't found it yet, keep looking. Don't settle. It is never too late to be on the perfect path.

• Proven experience in a 1st line support or IT Helpdesk role.
• Strong working knowledge of Microsoft 365, Windows OS, and Active Directory.
• Experience with PC hardware setup and maintenance.
• Excellent communication and problem-solving skills.
• A 'hands-on' approach and a proactive attitude towards learning.
• A COMPTIA or MCP qualification (or evidence of working towards one) is highly desirable.
• A valid UK Driving Licence and access to your own vehicle are essential.

• Clear career progression and salary growth opportunities.
• Profit-related bonus.
• Life Cover.
• 24/7 access to a GP and well-being services.
• Opportunities for technical training and formal certifications.
• Supportive, collaborative, and employee-focused culture., o Engineering o IT/Internet/Technical o Marketing & PR o Sales o Telecomms o All Experience Levels o All Job Types View all jobs from Jonathan Llewellyn - 4 jobs total View all jobs from Perfect Path Recruitment - 4 jobs total Report profile

Perfect Path Recruitment is a specialist agency, partnering with a leading IT service provider in Caerphilly. This innovative, employee-owned business is renowned for its focus on staff development, collaborative culture, and a commitment to shared success. They deliver full-cycle IT services and support to a diverse range of clients across multiple sectors.