IT Support
Role details
Job location
Tech stack
Job description
Graduate IT Service Desk Analyst / IT Support - Belfast
Location: Belfast (multiple client sites - driving required) Role Type: Temporary / Full-time Level: Graduate / Junior IT (12+ months experience) Sector: ICT | IT Support | Service Desk | AIT
About the Role
We're currently recruiting for multiple Graduate IT Service Desk Analysts / AIT Support Engineers to support a growing portfolio of clients across the Belfast area.
This is a fantastic opportunity for graduates or early-career IT professionals who already have around one year of hands-on Service Desk or IT Support experience and are ready to take the next step in a fast-paced, customer-focused environment.
You'll be providing 1st line and 2nd line IT support, working across a range of technologies while gaining exposure to enterprise environments.
️ What You'll Be Doing
- Providing 1st Line / Service Desk IT Support to end users
- Logging, triaging, and resolving incidents via ticketing systems
- Supporting Windows 10/11, Microsoft 365, Active Directory
- Troubleshooting hardware, software, and network issues
- Escalating complex issues to 2nd/3rd line where required
- Supporting users across multiple sites in the Belfast area
- Delivering a high standard of customer service and communication
What We're Looking For
- IT / Computer Science / Cyber / Engineering graduate OR equivalent experience
- Around 12 months' experience in an IT Service Desk / ICT Support / Helpdesk role
- Strong understanding of:
- Windows OS
- Microsoft 365 / Office 365
- Active Directory (basic user admin)
- Password resets, hardware/software troubleshooting
- Full UK driving licence and access to a car (essential)
- Strong communication skills and a customer-first mindset
- Ability to manage multiple tickets and priorities
What You'll Get
- Clear career progression into 2nd Line / Infrastructure / Cyber
- Exposure to multiple environments and technologies
- Ongoing training and certifications
- Competitive graduate-level salary
- Supportive team and excellent learning environment
- Opportunity to work with leading organisations across Northern Ireland
Ideal For Candidates Searching:
- Graduate IT Jobs Belfast
- IT Service Desk Jobs NI
- ICT Support Belfast
- Junior IT Support Jobs
- AIT Service Desk Analyst
- Helpdesk Jobs Northern Ireland
- Entry Level IT Jobs Belfast
Apply Now
If you're a graduate or early-career IT professional looking to build a long-term career in ICT / IT Support, we'd love to hear from you.
Apply today to be considered for immediate interviews.
#4786781 - Gemma
Requirements
- IT / Computer Science / Cyber / Engineering graduate OR equivalent experience
- Around 12 months' experience in an IT Service Desk / ICT Support / Helpdesk role
- Strong understanding of:
- Windows OS
- Microsoft 365 / Office 365
- Active Directory (basic user admin)
- Password resets, hardware/software troubleshooting
- Full UK driving licence and access to a car (essential)
- Strong communication skills and a customer-first mindset
- Ability to manage multiple tickets and priorities
