1st Line Network Operations Engineer

Are you ready to play a key role in transforming rural connectivity? We are a fast-growing, forward-thinking full-fibre broadband provider, delivering ultra-fast internet to communities across Dorset, Somerset, the New Forest, and now Wiltshire. Unlike many alternative networks, we design, build, and manage our own infrastructure-ensuring exceptional quality and reliability for every customer.

As a 1st Line Network Operations Engineer, you'll be part of our Network Operations team, providing front-line technical support and ensuring our customers receive the high standards of service we're known for. From troubleshooting issues to configuring equipment, you'll be at the heart of keeping people connected., * Act as the first technical escalation point from Customer Support for broadband and connectivity issues

• Validate that customer-side checks and troubleshooting have been completed prior to investigation
• Resolve incidents within the 1st Line NOC scope
• Escalate complex or physical network faults to the 2nd Line NOC
• Identify service degradation trends and raise recurring issues for further investigation
• Support Customer Support with technical insight during ongoing network incidents
• Assign engineers to provide on-site support where required
• Create and maintain internal technical documentation and workflows

Please note that this role involves shift work between 08:00 - 18:30 Monday to Friday with 1 in 4 Saturdays (10:00 - 16:00).

• Basic to intermediate understanding of IP networking (TCP/IP, DNS, DHCP)
• Familiarity with network monitoring and alerting tools
• Ability to interpret logs, alarms, and performance metrics
• Understanding of broadband / access network concepts
• Experience working with ticketing and incident management systems
• Experience working within SLA-driven operational teams
• Exposure to incident escalation workflows
• Customer Service Experience
• ITIL Foundation (Advantageous)
• CompTIA Network+ (Advantageous)

Referral programme, Employee discount, Company pension, Private medical insurance, Cycle to work scheme, On-site parking, * A salary of up to £30,000, dependent on experience.

• 25 days holiday + bank holidays, with the option to buy/sell up to 5 days.
• Private medical insurance & life assurance.
• Cycle to Work & Tech purchase schemes.
• Enhanced family leave policies.
• Staff broadband discount (75%).
• High street discounts on 100+ brands.
• Summer & Christmas team socials.
• Career development opportunities - Whether you want to lead a team or learn new skills, we'll support your growth in our fast-moving business., Why join us? This is more than just a support role-it's an opportunity to grow with a company that's reshaping digital access in rural communities. If you're motivated, customer-focused, and eager to advance in a technical career, we'd love to hear from you Apply today and be part of building a smarter, faster, more connected countryside.

Pay: £28,000.00-£30,000.00 per year, * Company pension

• Employee discount
• On-site parking
• Referral programme