IT Manager

The IT Manager is responsible for the day-to-day management, delivery, and continuous improvement of IT services across all Blackpool Tourism Limited (BTL) sites.

The role ensures that core systems, infrastructure, end-user technology, and user access are reliable, secure, and fit for purpose within a high-volume, customer-facing, 7-day operational environment.

Working closely with site General Managers, internal teams, third-party suppliers, and Blackpool Council ICT, the IT Manager will support business operations, minimise service disruption, and contribute to the development and implementation of effective, secure IT solutions., IT Service Management & Delivery

• Manage the delivery and performance of IT services across multiple sites

• Ensure the availability and effective operation of core systems, including:

• • POS / till systems- Telephony- CCTV and physical security systems- Wi-Fi and site connectivity- End-user devices and business applications

• Coordinate system maintenance, upgrades, backups, and patching with Blackpool Council ICT and suppliers.

• Monitor system performance and service issues, taking proactive steps to reduce downtime.

• Manage IT incidents, problems, and escalations, ensuring timely resolution and clear communication with stakeholders.

Infrastructure & End-User Technology

• Oversee the management of infrastructure, networks, servers (on-premise and/or cloud), and end-user computing environments.
• Ensure hardware and software platforms are standardised, supported, and appropriately maintained.
• Support lifecycle planning for IT assets, including refresh and replacement programmes.
• Maintain accurate records of systems, configurations, and dependencies to support supportability and resilience.

User Access & Asset Management

• Manage user account administration and access permissions across IT systems, ensuring appropriate role-based access.
• Coordinate joiner, mover, and leaver processes in line with security and audit requirements.
• Oversee the issuing, tracking, and recovery of IT hardware.
• Maintain an up-to-date IT asset inventory across all sites, supporting audit and reporting requirements.
• Ensure software usage and licensing are appropriately managed.\

Cybersecurity & Risk

• Implement and maintain cybersecurity controls and policies in line with organisational and council standards.
• Support cybersecurity incident response activity, working closely with Blackpool Council ICT where required.
• Promote cybersecurity awareness and good practice across the organisation.
• Assist with security reviews, audits, and risk assessments, implementing agreed actions to reduce risk.

Stakeholder & Supplier Management

• Act as the primary operational contact for IT matters across BTL.
• Build strong working relationships with site teams to understand operational needs and challenges.
• Liaise with Blackpool Council ICT to coordinate service delivery, changes, and technical support.
• Manage third-party suppliers and contracts, monitoring service levels and escalating issues as necessary.

Team Leadership & Support

• Line manage and support a small IT team, providing clear direction and prioritisation.
• Support team development through coaching, knowledge sharing, and performance management.
• Assist with rota planning to ensure appropriate IT coverage during weekends, holidays, and peak trading periods.
• Foster a customer-focused, collaborative approach to IT support and service delivery.

Projects & Change

• Support the delivery of IT projects, including system upgrades, new implementations, and integrations.
• Assist with planning and coordinating changes to minimise disruption to operations.
• Engage with stakeholders during projects to ensure solutions meet business needs.
• Participate in post-implementation reviews to support continuous improvement.

• Proven experience in an IT Manager or senior IT support role within a multi-site or customer-facing environment.

• Strong technical understanding across:

• • IT infrastructure and networks- End-user devices and applications- Business-critical systems such as POS and telephony

• Experience managing IT incidents and service delivery in operational environments.

• Previous experience managing or supervising IT support staff.

• Strong organisational, problem-solving, and prioritisation skills.

• Excellent communication skills, with the ability to work effectively with both technical and non-technical stakeholders.

• Willingness to provide out-of-hours support when required.Desirable

• Experience working with shared IT services, managed service providers, or public sector ICT teams.

• Knowledge of IT service management practices (e.g. ITIL).

• Experience supporting cybersecurity controls or awareness programmes.

• Experience contributing to IT projects or service improvement initiatives.

Job Types: Full-time, Permanent

Pay: From £43,000.00 per year

Application question(s):

• Do you have proven experience in an IT Manager or senior IT support role within a multi-site or customer-facing environment?