Dynamics CRM Support Analyst

A Dynamics CRM Support Analyst with good customer/technical support experience is required for a growing software company in Northampton. The Dynamics CRM Support Analyst will act as a key point of contact for CRM incidents, service requests, and system enhancements to external customers as well as providing internal support to colleagues.

You will be in the office 3 days a week and work from home on Tuesdays and Fridays. The working hours are normally 9am - 5pm but for 2 days a week your working hours will be 12pm - 8pm to provide IT support to colleagues in the US site., * Provide 1st and 2nd line support to external customers as well as providing internal support to colleagues in both the UK and USA.

• Troubleshoot, analyse, and resolve CRM/service incidents and system issues
• Manage service requests, enhancements, and minor configuration changes
• Liaise with stakeholders in different departments to understand requirements and provide solutions
• Maintain and support system documentation, system upgrades, processes and product testing
• Escalate complex issues to third-party suppliers where required

• At least 18 months experience in service/customer support experience
• Proficient experience of windows servers, Office 365 and Microsoft tools.
• Good experience with CRM Ticketing System (Dynamics is more desirable)
• Experience with JIRA and ITIL is desirable
• Experience mentoring junior/graduate IT support analysts is beneficial

• 28 days holidays + bank holidays (3 days to take mandatory between Christmas and new year)
• 3 extra personal days you can take off (Duvet day, shopping etc.)
• Bonus scheme - based on company annual profit (Was 5% salary last year)
• Stakeholder pension scheme (3% matched by company)
• Employee assistance programme (Physiotherapy and mental health)
• Life Insurance up to £100K

This role will pay up to £35K.