IT Officer | 1st & 2nd Line Support
Vaste
Zaventem, Belgium
13 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
Dutch, English, French Experience level
IntermediateJob location
Zaventem, Belgium
Tech stack
Microsoft Windows
Microsoft Active Directory
Business Software
Computer Networks
DNS
Virtual Private Networks (VPN)
Networking Basics
TCP/IP
Wi-Fi Technology
SAP Application Management Services
Laptops
User Accounts
Job description
- Provide 1st and 2nd line support to end users across multiple offices.
- Troubleshoot hardware, software, and basic network issues (laptops, printers, mobile devices, VPN, Wi-Fi).
- Install and configure workstations, operating systems, and standard business applications.
- Manage user accounts and permissions (Active Directory / Microsoft 365).
- Escalate complex incidents to 3rd line or vendors while ensuring SLA follow-up.
- Support onboarding/offboarding and IT equipment lifecycle management.
- Contribute to IT documentation, security practices, and continuous improvement.
Requirements
Professionele bachelor
Academische bachelor, * 1 to 4 years of experience in IT support or service desk roles.
- Good knowledge of Windows, Microsoft 365, and Active Directory.
- Basic understanding of networking concepts (TCP/IP, DNS, VPN).
- Customer-focused, proactive, and solution-oriented.
- Able to work independently and as part of a team.
- Fluent in English and French and Dutch.
Benefits & conditions
- Competitive salary package aligned with experience.
