IT Support Officer

• The IT Support Officer provides first-line technical support across the Council's Digital, Data and Technology services. The role supports hardware and software operations, assists with commissioning and decommissioning equipment, troubleshoots technical issues, and delivers high-quality customer service to users. Working closely with the Technical Analyst, the postholder plays a key role in maintaining reliable IT services and supporting the council's transition to the latest cloud technologies

Key Duties/Accountabilities

• Provide first-line IT support to council staff, delivering a professional and customer-focused Technical Service Desk service.

• Troubleshoot and resolve a variety of IT issues, escalating to Technical Analysts when required.

• Support day-to-day digital operations to maintain stable and effective IT services

• Experience working in IT support, service desk, or technical support roles (desirable).

• Experience troubleshooting Microsoft technologies and supporting hardware/software.

• Experience working in a customer-focused IT environment.

Essential Qualifications Required

• Strong working knowledge of Microsoft technologies.