IT Support Technician

We are looking for a reliable and customer-focused IT User Technician to join our team. The ideal candidate will provide first-line technical support, maintain IT systems, and ensure smooth daily operations for users. This role requires strong troubleshooting skills, good communication, and the ability to manage multiple tasks effectively.

Key Responsibilities

Act as the first point of contact for all IT issues and service requests.

Provide telephone, remote, and on-site support to users and customers.

Perform regular maintenance and patching of infrastructure, endpoints, and servers.

Set up, configure, and deploy IT equipment including PCs, laptops, routers, and peripherals.

Carry out proactive maintenance such as software updates and performance optimisation.

Manage and test backups to ensure data integrity and availability.

Escalate complex issues to senior IT engineers and work with them to resolve problems.

Install, upgrade, and assist with hardware, cabling, operating systems, and software.

Support project-based tasks and contribute to planning technical solutions.

Maintain accurate records of calls, tasks, actions taken, and issues identified.

Report recurring issues to help identify underlying problems.

Work within agreed SLAs, prioritising and managing a high volume of open tickets.

Previous experience in IT support, service desk, or a similar technical role.

Strong knowledge of Windows OS, Office 365, hardware, and basic networking.

Ability to troubleshoot technical issues efficiently and professionally.

Good communication and customer service skills.

Ability to manage workload, multitask, and meet deadlines.

Relevant IT certifications (CompTIA A+, Network+, Microsoft, Azure Fundamentals) are an advantage.