ICT Service Desk Analyst

Reporting to the ICT Service Desk Manager, this role plays a key part in the smooth running of the ICT Service Desk, supporting Assembly Members, Party Support and Secretariat staff within Parliament Buildings, as well as MLA constituency offices across Northern Ireland. Key responsibilities include:

• Providing high-quality technical support and advice via phone, email and in person
• Diagnosing, resolving and following up on ICT issues to ensure full resolution
• Classifying, prioritising and documenting incidents, implementing preventative measures
• Patching and updating operating systems and software, ensuring appropriate cyber security measures
• Supporting secure remote access and smart devices
• Managing asset and configuration management systems, ensuring accurate tracking and logging
• Supporting hardware and infrastructure within the Assembly Chamber, including the voting system and remote participation facilities
• Building effective relationships with senior stakeholders, providing advice and guidance
• Supporting delivery of technical projects and adoption of new technologies
• Managing information and records in line with statutory and organisational requirements
• Ensuring compliance with Equal Opportunities, Dignity at Work policies and all Assembly Commission procedures

This is a highly visible role within a fast-paced and demanding environment, requiring strong technical capability and excellent stakeholder engagement skills. The Person Applicants must demonstrate one of the following: Option 1

• A Bachelor's Degree (or higher) in Computing or a relevant ICT discipline (minimum 50% computing content)

AND * At least 1 year's post-qualification experience in a challenging ICT Service Desk environment supporting 500+ users including experience in the following:

• Managing and maintaining Microsoft Active Directory / Azure Cloud services and Microsoft Identity.
• Managing and maintaining devices / applications using Microsoft tools such as IN Tune, Defender, Systems Centre Configuration Manager (SCCM) version.
• Support of Microsoft Windows 10 (or later) based desktop equipment., * At least 3 years' experience in a challenging ICT Service Desk environment supporting 500+ users in a wide range of disciplines including the following:
• Managing and maintaining Microsoft Active Directory / Azure Cloud services and Microsoft Identity.
• Managing and maintaining devices / applications using Microsoft tools such as IN Tune, Defender, Systems Centre Configuration Manager (SCCM) version.
• Support of Microsoft Windows 10 (or later) based desktop equipment.

The Rewards As the successful applicant, you will receive:

• £36,122 per annum
• £1,971 salary supplement per annum
• Excellent annual leave allowance
• On-site parking
• The opportunity to work within a highly respected public sector organisation supporting democratic processes
• A collaborative and professional working environment

Muse Group

Muse Group empowers music makers. We create the world’s most popular content, apps and platforms for playing, recording and composing music.

Through our expansive music catalogs, educational expertise, innovative learning tools and free open-source software, we make it easier for millions — from beginners to experienced musicians — to be creative every day. 

The Muse community is now over 400 million strong. And we’re just getting started. 

Our future vision is of a world with over a billion music makers — and we have a drive to expand our influence into other creative spaces too.

What do we make?

We make essential resources for all kinds of creatives, from performers to podcasters. Learn more about the leading Muse Group products here.

Who are we?

Muse Group began life as Ultimate Guitar, the largest online global community of musicians. Eugeny Naidenov founded Ultimate Guitar in 1998, with a dream to make it easy for guitarists to play songs by Guns ‘N’ Roses and his other favorite rockers. From there, the site grew from a plucky, tab-sharing trailblazer into a global leader of online music publishing. 

In 2017, Ultimate Guitar acquired MuseScore, expanding its reach into sheet music. Muse Group has only continued to grow from there — and now includes Audacity, StaffPad and many more. 

In 2023, Muse Group acquired Hal Leonard, the legendary global sheet music publishers, adding an unparalleled music catalog and educational expertise to the team.

Today, we are an international, visionary team of creatives, music lovers and audio obsessives, developing products we could not live without.