ICT Technician

MCS Group has a position available for an Information Technology Support Officer based at a regional headquarters. This IT professional will join a key public body, primarily on-site, to support and deliver an extensive range of IT systems. You will use your existing technical skill set to ensure effective service delivery across the organisation's infrastructure throughout Northern Ireland. This role is vital in maintaining the Help Desk Management System, managing hardware inventories, and supporting critical software applications. This is an exciting opportunity to work with a regional public body, offering hands-on technical exposure and the chance to contribute to strategic IT initiatives and site-wide developments., * Provide end-user support and undertake complex fault diagnosis and resolution for all internal IT systems.

• Manage the Help Desk Management System, investigating faults and liaising with third-party maintainers for timely resolutions.
• Maintain an accurate inventory of hardware and software assets and manage equipment loans.

Perform installation, testing, and maintenance of all new and existing hardware and software applications. Participate in security rotas (including backup tape management). Conduct site visits across various premises for repairs, maintenance, and IT development assessments.

• University Degree (or equivalent ICT qualification) plus 1 year of experience in the installation and support of network-based computer equipment (PCs, printers, data switches).
• OR HND (or equivalent ICT qualification) plus 2 years of experience in the installation and support of network-based computer equipment.
• OR a minimum of 4 years of experience in the installation and support of network-based computer equipment.

Additionally, applicants must have:

• Working knowledge and experience of Microsoft desktop application software and Windows 2003 server.
• Working knowledge and experience of Help Desk Management Systems.

Working knowledge and experience of Intranet/Internet Portal Systems and Technologies. A current full driving licence (or access to a form of transport allowing full meeting of post requirements) Working Arrangements & Benefits

Muse Group

Muse Group empowers music makers. We create the world’s most popular content, apps and platforms for playing, recording and composing music.

Through our expansive music catalogs, educational expertise, innovative learning tools and free open-source software, we make it easier for millions — from beginners to experienced musicians — to be creative every day. 

The Muse community is now over 400 million strong. And we’re just getting started. 

Our future vision is of a world with over a billion music makers — and we have a drive to expand our influence into other creative spaces too.

What do we make?

We make essential resources for all kinds of creatives, from performers to podcasters. Learn more about the leading Muse Group products here.

Who are we?

Muse Group began life as Ultimate Guitar, the largest online global community of musicians. Eugeny Naidenov founded Ultimate Guitar in 1998, with a dream to make it easy for guitarists to play songs by Guns ‘N’ Roses and his other favorite rockers. From there, the site grew from a plucky, tab-sharing trailblazer into a global leader of online music publishing. 

In 2017, Ultimate Guitar acquired MuseScore, expanding its reach into sheet music. Muse Group has only continued to grow from there — and now includes Audacity, StaffPad and many more. 

In 2023, Muse Group acquired Hal Leonard, the legendary global sheet music publishers, adding an unparalleled music catalog and educational expertise to the team.

Today, we are an international, visionary team of creatives, music lovers and audio obsessives, developing products we could not live without.