Product/Technical Support Engineer
Role details
Job location
Tech stack
Job description
MCS Group is seeking a Product Support Engineer for our major manufacturing client based in CO. Antrim. As a Product/Technical Support Engineer, you will provide prompt and effective technical and engineering support to customers and internal teams with product familiarisation, parts information, specification queries, and remote assistance., * Handle technical queries daily in a timely and professional manner
- Provide product, parts, and specification support
- Complete parts assembly breakdowns and maintain accurate part numbering
- Produce, control, and maintain service parts and technical documentation
- Ensure product manuals and defect resolution information are kept up to date and communicated
- Support service and parts enquiries for new bus tenders and contracts
- Log all support calls and identify training needs
Requirements
- 3rd level engineering qualification with several years' experience in a manufacturing or technical engineering role
- Strong communication skills with experience handling technical queries remotely
- Working knowledge of CAD, BOMs, parts listings, and engineering drawings
- Strong fault-finding and problem-solving ability
- Proficient in Microsoft Office
About the company
Muse Group
Muse Group empowers music makers. We create the world’s most popular content, apps and platforms for playing, recording and composing music.
Through our expansive music catalogs, educational expertise, innovative learning tools and free open-source software, we make it easier for millions — from beginners to experienced musicians — to be creative every day.
The Muse community is now over 400 million strong. And we’re just getting started.
Our future vision is of a world with over a billion music makers — and we have a drive to expand our influence into other creative spaces too.
What do we make?
We make essential resources for all kinds of creatives, from performers to podcasters. Learn more about the leading Muse Group products here.
Who are we?
Muse Group began life as Ultimate Guitar, the largest online global community of musicians. Eugeny Naidenov founded Ultimate Guitar in 1998, with a dream to make it easy for guitarists to play songs by Guns ‘N’ Roses and his other favorite rockers. From there, the site grew from a plucky, tab-sharing trailblazer into a global leader of online music publishing.
In 2017, Ultimate Guitar acquired MuseScore, expanding its reach into sheet music. Muse Group has only continued to grow from there — and now includes Audacity, StaffPad and many more.
In 2023, Muse Group acquired Hal Leonard, the legendary global sheet music publishers, adding an unparalleled music catalog and educational expertise to the team.
Today, we are an international, visionary team of creatives, music lovers and audio obsessives, developing products we could not live without.
