Application Support Analyst (FTC)
Role details
Job location
Tech stack
Job description
- Act as a key point of contact for application-related queries, providing first-line support to users, investigating issues, and ensuring systems and data are operating effectively
- Manage user access, system administration and ongoing maintenance
- Monitor and maintain data accuracy, ensuring strong data governance
- Support batch jobs, system interfaces and integrations
- Work with development teams and third parties to deliver system improvements
- Maintain helpdesk records and contribute to process documentation
- Support user training and adoption of systems
- Identify risks, trends and opportunities through data analysis
Requirements
MCS Group is looking for an Application Support Analyst to join a busy business support function on an 11-month contract. This role is ideal for someone with a strong understanding of business processes and systems (such as SAP or similar ERP platforms), who enjoys problem-solving, working with data, and supporting colleagues across the organisation.
A formal IT background is not essential- this role would suit someone who understands how a business operates and can quickly get to grips with systems and processes., * Good understanding of core business processes (e.g. sales, purchasing, logistics or finance)
- Experience using SAP or similar ERP systems (from a user perspective)
- Strong attention to detail and confidence working with data
- Ability to learn new systems and processes quickly
- Strong communication and stakeholder engagement skills
- A background in FMCG or operational environments would be desirable but not essential
About the company
Muse Group
Muse Group empowers music makers. We create the world’s most popular content, apps and platforms for playing, recording and composing music.
Through our expansive music catalogs, educational expertise, innovative learning tools and free open-source software, we make it easier for millions — from beginners to experienced musicians — to be creative every day.
The Muse community is now over 400 million strong. And we’re just getting started.
Our future vision is of a world with over a billion music makers — and we have a drive to expand our influence into other creative spaces too.
What do we make?
We make essential resources for all kinds of creatives, from performers to podcasters. Learn more about the leading Muse Group products here.
Who are we?
Muse Group began life as Ultimate Guitar, the largest online global community of musicians. Eugeny Naidenov founded Ultimate Guitar in 1998, with a dream to make it easy for guitarists to play songs by Guns ‘N’ Roses and his other favorite rockers. From there, the site grew from a plucky, tab-sharing trailblazer into a global leader of online music publishing.
In 2017, Ultimate Guitar acquired MuseScore, expanding its reach into sheet music. Muse Group has only continued to grow from there — and now includes Audacity, StaffPad and many more.
In 2023, Muse Group acquired Hal Leonard, the legendary global sheet music publishers, adding an unparalleled music catalog and educational expertise to the team.
Today, we are an international, visionary team of creatives, music lovers and audio obsessives, developing products we could not live without.
