IT Engineer

• Under the guidance of the Network Manager: Provide specialist ICT support that ensures the site establishes and maintains high quality learning facilities.
• Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience.
• Build and configure networked PCs, this could be a standalone setup or via image deployment.
• Set up and check hardware and software for normal operation.
• Implement agreed work programmes/practices under the guidance of Senior Staff.
• Ensure all jobs are logged within the helpdesk and investigated as required.
• Carry out checks on the systems as guided.
• Perform maintenance tasks for user accounts.
• Follow standard practises to run basic network monitoring reports or utilities.
• Follow processes and tasks described in sites disaster recovery and maintenance plans.
• Update asset lists or equivalent records for hardware and software on site.
• Follow instructions to test site backup and malware protection procedures.
• Monitor and manage stock, cataloging resources and undertaking audits as required.
• Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person.
• To be aware of the site's responsibilities under the Data Protection Act and GDPR for the security, accuracy and relevance of personal data.
• Potential to be assigned to project teams during the holidays under guidance of the senior engineer team.
• Any other tasks that the Technical Management Team, Senior Management, or the Company Directors feel are appropriate.

• GCSE Grade 5 or above in Maths and English
• A-Level, BTEC, NVQ, or T-Level in a relevant subject
• Industry qualifications within the IT sector, Microsoft, Cisco, Aruba, Apple would be an advantage
• Experience in an IT Helpdesk or IT Support environment
• Ability to work independently and as part of a team under pressure
• Impeccable attention to detail and commitment to quality
• Experience in the education sector is desirable but not essential.

Salary: £27,000

Benefits: 25 days holiday, company pension scheme, sage benefits, death-in-service, buy additional holiday scheme, free school lunches during term time, discounted gym, * Competitive salary and benefits package

• Opportunity to work on diverse and challenging projects
• Exposure to a variety of clients
• Death in Service benefit
• Company Pension scheme
• 25 days annual leave (not including Bank Holidays) increasing with length of service
• SAGE Employee benefits
• Free school lunches during term-time
• Discounted gym

Class Technology Solutions Ltd (CTS) is a leading provider of ICT solutions to the education sector in the UK.