IT Support Engineer

The IT Support Engineer will provide 1st line technical support to clients, assisting with a range of IT issues. This includes responding to support requests, troubleshooting problems, and ensuring a high standard of customer service., · Act as the first point of contact for IT support requests, logging all calls accurately in the helpdesk system

· Provide excellent customer service and maintain strong client relationships

· Diagnose and resolve IT issues, escalating where necessary

· Maintain clear and accurate documentation of all work carried out

· Assist with building, configuring and repairing IT equipment

· Deliver and install equipment at client sites when required

· Experience in an IT support or MSP helpdesk environment

· Strong communication skills, both written and verbal

· Good organisational skills and attention to detail

· A proactive and reliable approach to work

· Full UK driving licence and access to a vehicle

· Ability to commute to Whiteley daily

Desirable Skills

· Experience working within a Managed Service Provider (MSP) environment

· Knowledge of Active Directory

· Experience supporting Microsoft 365 (including OneDrive and SharePoint)

· Familiarity with Windows Server and Windows 10/11

· Experience supporting printers and other peripherals

· Basic networking knowledge (routers, switches, etc.)

· Experience with IT security products

· Strong documentation and case logging skills

· 31 days annual leave (including Bank Holidays), increasing with length of service

· Company pension scheme

· Free on-site parking

· Modern office environment