1st Line IT Support Analyst
Role details
Job location
Tech stack
Job description
We're now looking for an enthusiastic and customer-focused IT Support Analyst (1st Line) to join our Information Services Department.
You'll be the first point of contact for colleagues across the business, helping solve real problems that keep our operations running smoothly every single day.
What you'll be doing
- Acting as the first point of contact for IT queries via phone, email, portal and walk-ups
- Completing ticket triage and resolving common issues such as password resets, access problems, device or connectivity challenges
- Supporting colleagues with laptops, desktops, mobile devices, printers and Microsoft 365
- Assisting with onboarding activities including device setup and user orientation
- Maintaining accurate records and contributing to knowledge base content
- Following clear workflows, escalations and delivering excellent customer service
- Playing an active role in maintaining smooth IT operations across our sites
Requirements
- Clear, confident communication
- Strong troubleshooting skills
- Knowledge of Windows, Microsoft 365 and standard business applications
- A proactive, organised approach and eagerness to learn
- A calm, supportive attitude when helping colleagues
Experience in customer service or IT support is highly desirable, but a positive attitude and willingness to grow go a long way with us.
Why choose Us?
A chance to be part of a dynamic team driving innovation in advanced materials. You'll play a key role in ensuring our operations run smoothly and safely, while gaining valuable experience and contributing to the business.
Benefits & conditions
We are offering a competitive salary and benefits including;
- The chance to pave your career with a global leader you'll have support from your line manager and a range of learning & development programmes
- We will help you save for your retirement - join our pension scheme and we'll match contributions up to 6%
- 25 days' holiday per year (pro rata) plus bank holidays
- Free health cash plan so you can claim back cash for a range of medical expenses
- Wellbeing support - including a 24/7 employee assistance programme (EAP) for you and your nearest and dearest
If this sounds like you and you have an interest in working for James Cropper please apply today!
We reserve the right to close the vacancy earlier should we identify a suitable candidate or receive a sufficient volume of applications.
Our job applicant privacy policy is available https://www.jamescropper.com/investors/corporate-governance/privacy-policy
Job Type: Permanent
Pay: £25,396.00-£28,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Sick pay
