Growth Lead

The Growth Lead is a commercial-first, closer-minded role that owns expansion revenue across Darkroom's account book and fields and closes deals from our inbound channel. You'll be the person clients call when they need a new service, the person the account team calls when they think about upsell, and the person to field new brands through our inbound channel. This is a sales role and qualified candidates are world class at building relationships and selling.

You'll use structured touchpoints (NPS, 30/60/90 check-ins, onboarding presence) and our client portfolio book as your pipeline-sourcing engine, then close the deals those touchpoints surface. You'll also take low-to-mid complexity inbound when our existing Growth Team is capacity-constrained.

This is a high-accountability role with clear revenue KPIs. If you want to sell tech-enabled marketing services you believe in to brands you admire - and grow quickly while doing it - this is the role for you.

This role operates primarily on EST hours (9 AM-5 PM EST). Fluent English is required.

What You'll Do

Primary - Close expansion revenue

• Own upsell and cross-sell pipeline across the account portfolio
• Proactively identify expansion opportunities through client conversations, performance data, and NPS insights
• Lead commercial conversations: scoping, pricing discussions, proposal delivery, and close
• Partner with Managing Directors and Director's of Growth: when they surface an upsell signal from their accounts, you run the close process
• Hit quarterly expansion revenue targets

Secondary - Inbound overflow + onboarding

• Take low-to-mid complexity inbound deals in partnership with the existing Growth Team
• Participate in onboarding calls for new clients to establish the expansion relationship from day one
• Build and maintain deep fluency in Darkroom's full 30+ service catalog so you can identify the right offer for any signal

Tertiary - Signal sourcing infrastructure

• Own the NPS program end-to-end: send cadence, follow-up, response rate
• Run 30/60/90-day check-ins on new accounts
• Surface commercial signals to your own pipeline; surface retention signals to the services team
• Maintain clean account documentation in Notion and HubSpot

What You Will NOT Do

• Own churn mitigation or rehab
• Deliver QBRs
• Execute campaign changes or optimizations (that's the account team)
• Run outbound new-logo prospecting

• 5+ years in a full-cycle Account Executive, equivalent sales role with a documented closing track record. Agency, AdTech, or SaaS experience strongly preferred.
• Closer DNA: You've carried a quota. You've closed expansion deals. You're energized by revenue outcomes, not relationship maintenance.
• Commercially instinctive: You hear "we're thinking about Amazon next year" and you're already mentally scoping the deal. You don't wait for permission to push a conversation forward.
• Ecommerce fluent: Strong understanding of DTC, digital advertising, and performance marketing fundamentals. You can speak the language of paid media, retention, creative, and marketplaces credibly enough to close.
• Polished communicator: Fluent English, strong video presence, professional written communication. Comfortable presenting to founders and CMOs of growth-stage DTC brands.
• Self-directed operator: Highly organized, proactive, moves quickly. You don't need to be managed into motion.
• Tool-proficient: HubSpot (or equivalent CRM), Notion, Google Workspace, Slack. Comfortable with performance data and reading dashboards.
• Strategic, not tactical: You can connect performance data to business outcomes and translate that into commercial conversations.

Darkroom is the leading next-generation growth marketing firm engineering the brands of tomorrow. Founded in 2017, we set out to redefine what a modern agency could be, by replacing the inertia of legacy advertising behemoths with a model built for speed, intelligence, and measurable impact. At our core, Darkroom is a human services company powered by Shadow, a universal AI commerce layer that integrates executive-level strategy with proprietary agentic technology. This fusion enables our teams to deliver outsized returns by enhancing creative output, operational efficiency, and revenue generation across every stage of the customer journey. Our track record speaks for itself: billions in attributable revenue driven across e-commerce marketplaces, media networks, DTC ecosystems, and social commerce platforms. Every engagement feeds into our proprietary data infrastructure, enabling a continuous feedback loop that accelerates growth, improves margins, and compounds results across our client portfolio. What began as a boutique design studio has evolved into one of the fastest-growing private companies in America (Inc. 5000) and among the most effective performance media agencies of the 2020s (Varos). Our founders were recognized by Forbes 30 Under 30 for advancing the intersection of technology, marketing, and advertising, cementing Darkroom's role as a defining player in the future of media innovation., Darkroom is not a typical agency. We are looking for A players who want to build something great. We move fast, think deeply, and expect every team member to bring insight and rigor to everything they touch. We hold a high bar for performance, creativity, and ownership - but we also support each other relentlessly. No egos, no red tape - just world-class talent building something remarkable. We believe in autonomy with accountability, truth over comfort, and outcomes over optics. * Unlimited PTO + Local holidays (Relevant to your hub): Rebooting is part of the work. Take the time you need to stay sharp. * Remote-First Culture: Many roles are fully remote. Employees based in or near our New York or Lisbon HQs are expected to work hybrid with weekly in-office time. Hub locations include Brazil and Spain. * Parental Leave: Flexible parental leave to support new parents during this important transition. * Growth: Our interdisciplinary model gives every Darkroomer exposure far beyond their core role. Grow your skills, expand your influence, and stay at the forefront of the industry. Equal Opportunity Statement Darkroom is an equal opportunity workplace-we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.