Junior IT Support Technician

Our client based in the Wrexham area is currently recruiting a Junior IT Support Technician on a permanent basis. Working within a small IT team, this role supports the IT Operations Lead and Application Support Engineer, providing on-site, first-line IT support to business users. The role works closely with external IT service providers and reports to the IT Operations Lead.

The Junior IT Support Technician is responsible for providing first-line IT support and acting as the primary on-site point of contact for day-to-day IT issues. The role focuses on user onboarding and off-boarding, hardware provisioning, access management, and general IT operational support.This position supplements the IT Operations Lead and Application Support Engineer by handling entry-level, repeatable tasks, ensuring a high level of user service while enabling senior IT staff to focus on infrastructure oversight, application support, vendor management, and strategic initiatives.

Performance Objectives

·Provide first line/deskside IT support for office-based users.

·Monitor the third-party help desk and assist in triage of incidents.

·Act as our client's on-site IT support to coordinate resolution and escalation to Wavenet or application vendors.

·Support user onboarding and off boarding including Windows profile creation, hardware setup, and removal of access.

·Assign and revoke system access and permissions in line with approved requests and SOPs.

·Provision laptops, monitors, docks, peripherals, and accessories for new starters.

·Set up workstations and replace faulty equipment.

·Coordinate hardware repairs, warranty returns, recycling, and secure disposal.

·Maintain accurate IT asset and inventory records.

·Perform approved ad-hoc software installations.

·Create and maintain simple user guides and IT SOPs.

·Assist senior IT staff with IT projects such as hardware refreshes and office changes.

·Good experience in a similar IT support role.

·A self-starter who can pick things up quickly and support the IT Operations Lead.

·Excellent communicator.

·Ability to work to tight deadlines and under pressure.

·A supportive and collaborative work environment.

·Hybrid working model (onsite 2-3 days per week).

·Competitive salary and benefits package.

·A role with direct impact on the company's growth and success.

·28 days holiday (bank holidays included)