IT Support Officer

As an IT support officer, you will be working at our location at Logistiek Park Moerdijk: a state-of-the-art 240,000 m² warehouse and the largest contiguous warehouse in the Benelux. You are the first line of technical support for our WMS environment and data processes, specifically focused on our High Value customer: you're on it. How you do this? You ensure that our systems, data, and processes align seamlessly. You combine technical knowledge with an analytical mindset and know how to translate complex information clearly to the operation. You achieve this by:

• supporting daily WMS administration, including user support, troubleshooting, and configuration changes;
• monitoring system performance and escalating technical issues to IT or vendors as needed;
• collecting, cleaning, and analysing warehouse and supply chain data from multiple sources;
• generating regular and ad hoc reports on SLA performance, highlighting trends and risks;
• partnering with Operations, IT, and Analytics teams to improve workflows and identify process optimisation opportunities.

You work in a dynamic environment where data and technology support the operation. You are part of a team that aims to work smarter and sharper every day. Together, you ensure that our High Value customer can always rely on us.

Do you have experience in Warehouse management system?, Do you have a Bachelor's degree?, * bachelor's degree in Supply Chain, Logistics, Information Systems, Business, Data Analytics, or a related field (or equivalent work experience);

• strong numerical, analytical, and problem-solving skills with proficiency in Excel (pivot tables, formulas, charts);
• familiarity with WMS concepts (through coursework, internship, or prior experience) is a plus;
• detail-oriented, with an eagerness to learn and grow in both WMS and data analytics domains;
• excellent communication skills and ability to work with cross-functional teams;
• fluency in Dutch and English, both spoken and written.

• a competitive salary based on the knowledge and experience you bring;
• 28 holidays per year and 8% holiday pay;
• plenty of opportunities to develop yourself further;
• the freedom and space to take initiative in an informal environment;
• and of course, a great team to work with!

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses. "Every day brings new challenges and opportunities to improve. Together with the team, we make a difference", says Edwin Sagt, Manager Operations. In the Netherlands, we operate from over 40 branches, with more than 5,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together., Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.