Application Support Analyst

• Provide day to day support for user queries and problems relating to Subscribe, Exact Advantage and associated downstream applications and reporting suites.
• Coordinate and implement enhancements, releases, and support rollout activities.
• Investigate system errors and liaise with development teams to ensure errors are corrected and test bugs found in custom built solutions.
• Liaise and coordinate with 3rd party support teams to ensure problems are investigated and rectified in a timely manner.
• Defines support activities and metrics within SLAs and KPIs.
• Comprehensive documentation of application environments, dataflows, and support processes.
• Adherence to Hartford and SOX standards. Involvement in periodic audits of IT processes by internal and external auditors.

• Good knowledge and experience of Applications Support principals and issue investigation.
• Good understanding and experience of SQL database management systems, SSIS, SSRS and T-SQL.
• Good Technical Writing Skills.
• Working knowledge of industry best practices, ITIL (incident, problem, change, release).
• Basic knowledge of software development lifecycle (safe agile) processes.
• Knowledge and understanding of general infrastructure components.
• Experience of off-the-shelf insurance applications such as: Subscribe and Exact Advantage - desirable.
• Experience of other insurance applications such as Claims Management Lifecycle (DOCOsoft), document workflow (ImageRight), Tyche and data quality (DQ Pro) - desirable.
• Working knowledge of Windows 11, Windows Server - desirable.
• Good Experience of web server technology and application lifecycle e.g. IIS - desirable.
• Knowledge and understanding of Lloyd's insurance market or other insurance background - highly desirable.
• Experience of supporting Lloyds Syndicate Policy Administration, Exposure Management and Policy aggregation Platforms - highly desirable.

Personal:

• Strong customer service ethic
• Strong analytical and logical problem-solving skills
• Ability to learn and understand new products quickly
• Ability to prioritise and organise workload, handling varying priorities by setting expectations appropriately
• Clear communicator both written and verbal
• Ability to develop and sustain relationships with internal and external customers
• Ability to apply a pragmatic and collaborative approach when required
• Proactive with suggestions for improvements; thinks laterally; receptive to new ideas
• Demonstrates ownership and responsibility
• Personable and proactive approach to supporting business users, * Relevant experience in the insurance industry, preferably London Market.
• Relevant experience of Subscribe and Exact Advantage or similar policy administration and aggregation systems.
• Relevant experience of application support responsibilities.

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.