Senior Endpoint Engineer

You'll play a vital role in keeping our endpoint estate secure, reliable and fit for purpose, supporting services that make a real difference to local people.

This is a rewarding role where your technical expertise helps protect business critical systems and enables colleagues across the council to do their jobs effectively.

You'll work in line with our values of being dedicated, respectful and collaborative as we deliver over 200 services for the city.

This is a Site-Based role, and you'll be expected to work from the designated workplace.

Interviews for this role will be held on 28 May

At Milton Keynes City Council, we aim to make a difference every day. We're dedicated, respectful and collaborative. We act as one council, and we work hard to create cleaner, safer and healthier communities while tackling inequalities and supporting people to thrive.

Find out more about working with us here: www.mkcounciljobs.org.uk Role Responsibilities

• Providing expert third line support for endpoint users across Milton Keynes City Council.
• Taking ownership of complex technical issues escalated from first and second line colleagues.
• Working closely with other Information and Communications Technology teams, council services, suppliers and partners.
• Planning and delivering endpoint related project work, including upgrades and maintenance activities.
• Ensuring devices comply with operating system, BIOS and application updates and security requirements.
• Managing endpoint lifecycles, including imaging, application packaging, deployment and patching.
• Monitoring device health and performance and resolving issues proactively.
• Creating and maintaining clear endpoint documentation and contributing to council policies and practices.

• A levels, NVQ Level 3, BTEC or an equivalent qualification in Information and Communications Technology, or equivalent experience.
• In depth practical and theoretical knowledge of endpoint engineering, including Windows client architecture, identity and access management, networking and security.
• Significant experience in a technical role within a medium to large organisation.
• Experience planning and delivering medium sized technical projects.
• Proven experience supporting endpoint management tools and large scale deployments.
• The ability to explain technical information clearly to non technical audiences.
• A proactive approach to problem solving and ownership of issues.
• Experience supporting and mentoring colleagues.

• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - low-cost leasing of electric and low emission vehicles.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes

Our roles are either designated 'site based' or 'home based'. 'Site based' roles can include up to two days a week working from home whilst 'home based' roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances. Job Introduction

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live. We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference. We're very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative. We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it's time for a new role.