Helpdesk Administrator

· Provide administrative support to the Electrical and Fabric Maintenance team.

· Maintain accurate records of all maintenance activities, schedules, and completed work by using Sage package (training is provided).

· Assist in scheduling and coordinating maintenance tasks, including liaising with internal teams and external contractors.

· Ensure that maintenance requests and reports are processed promptly and efficiently.

· Organize and manage the filing of all relevant documents, including service reports, safety checks, and compliance documentation.

· Prepare and manage purchase orders for equipment, parts, and materials needed for maintenance tasks.

· Assist with preparing reports for management related to ongoing maintenance projects, costs, and performance metrics.

· Upload quotes to client portals.

· Manage monthly PPM claims.

· Printing off engineers reports daily and matching with cases and prepare of invoicing.

· Serve as the first point of contact for all internal helpdesk queries, logging and tracking support tickets.

· Overseeing the service desk email, updating clients on jobs by responding to emails.

· Monitor, prioritise, and resolve helpdesk tickets in a timely manner, ensuring that issues are escalated as necessary.

· Coordinate with relevant departments to resolve issues that clients may have.

· Provide general administrative support for the Helpdesk Manager, including reporting on call volumes, response and completion times.

· Update and maintain helpdesk knowledge base i.e. keeping track of password changes with client portals etc.

· Maintaining client portals and updating jobs on a daily basis.

· Any other duties as required.

· Administration experience ideally within a maintenance or technical support environment.

· Basic understanding of electrical and fabric maintenance practices and terminology is a plus.

· IT proficient with the experience of using Microsoft Office packages to include Word, Excel and Outlook and proficiency in maintenance management software.

· Excellent communication skills both written and verbal - with the ability to communicate with stakeholders at all levels.

· Ability to manage and prioritise a busy workload while adhering to deadlines and working under pressure.

· Ability to work on your own initiative as well as part of a team.

Pay: £26,800.00-£27,000.00 per year