ICT Engineer

This role involves providing day-to-day support for our ICT Services Infrastructure and assisting our customers as directed by the Line Manager. The successful candidate will be responsible for a wide range of technical tasks, from design and implementation to customer support and training., * Design, implement, configure, and support company ICT Infrastructure & Applications.

• Provide customer-facing ICT solutions design and sales support.
• Manage technical support desk operations for company Server/Desktop/Laptop infrastructure.
• Oversee patching server and client side, implementation of company antivirus policy, backups, and desktop management policies for both Atlas and its customers.
• Install, maintain, and support deployed solutions, including internal training.
• Serve as the technical lead on ICT services product portfolio.
• Support other Engineers and contribute to the long-term development and expansion of the ICT Team.
• Ensure that customers receive the correct products to meet their specific requirements and understand the benefits through effective training and support.
• Plan and organise travel and accommodation for site visits in accordance with company procedures.
• Complete documentation and reporting for the installation, configuration, and commissioning of solutions.
• Ensure complete customer satisfaction in all aspects of work carried out.
• Participate in a 24-hour call-out rota and provide office-based technical support as required.

• Proven experience in ICT infrastructure design, implementation, and support.
• Strong customer service orientation and experience in a customer-facing role.
• Ability to manage multiple projects and tasks effectively.
• Excellent interpersonal and presentation skills.
• Familiarity with ISO9001:2015 and ISO27001:2022 standards.
• Full clean current motor vehicle driving license, * Degree or equivalent in an ICT or related area and current Microsoft 365 and VMware accreditations. VMware, Microsoft Server, Microsoft Exchange, Intune, Entra & SharePoint
• Minimum of 5 years proven experience of internal and customer facing field service, installation, configuration and maintenance of VMware, VMware clusters and Microsoft server based solutions, Microsoft Office365 & Migrations.
• Proven ability of solution design and customer facing technical sales support and solution design.
• Proven ability of incident management and fault diagnostic.
• Demonstrable ability to successfully receive technical training subsequently
• Evidence of ability to investigate issues, analyse and present options for achieving resolution.

Desirable

• Deployment experience of Microsoft and VMware based solutions
• Experience with VSAN, VEEAM, Microsoft Hyper-V, SAN's
• Current VMware, Microsoft & VEEAM accreditations.

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Supportive team environment.
• Participation in comprehensive training and development programs.