EUC / IT Support Analyst
Role details
Job location
Tech stack
Job description
MCS Group is currently recruiting for a Senior EUC (End User Computing) Support Analyst to join a well-established technology function, supporting a large internal user base across a modern Microsoft environment. This is a hands-on EUC role combining high-quality user support with endpoint management and continuous improvement, ideal for someone who enjoys both resolving technical issues and enhancing the overall end user experience.
You will provide 2nd/3rd line support across a range of channels (phone, email and in-person), ensuring a responsive and customer-focused service. Alongside incident management, you will take ownership of key EUC areas - particularly Intune configuration, application packaging and automation - helping to improve stability, efficiency and user experience., * Deliver high-quality technical support across hardware and software issues
- Manage and resolve escalated incidents, working closely with Service Desk and specialist teams
- Support and maintain EUC platforms including Intune, Endpoint Manager (SCCM), Group Policy and device management tools
- Build and manage application packaging (Win32) and deployment processes
- Develop PowerShell scripts and automations to improve efficiency
- Perform root cause analysis and implement long-term fixes for recurring issues
- Maintain accurate documentation and contribute to knowledge base articles
- Support platform changes and governance processes
Requirements
- Strong experience in an EUC / End User Support role
- Experience of providing 2nd/3rd line support to customers
- Excellent knowledge of Microsoft environments (Windows 10/11, Intune, Endpoint Manager/SCCM)
- Experience with application packaging and device management
- Scripting/automation experience (PowerShell desirable)
- Customer-focused with strong communication skills, second line support third line support SCCM Intune desktop support End user computing
About the company
Muse Group
Muse Group empowers music makers. We create the world’s most popular content, apps and platforms for playing, recording and composing music.
Through our expansive music catalogs, educational expertise, innovative learning tools and free open-source software, we make it easier for millions — from beginners to experienced musicians — to be creative every day.
The Muse community is now over 400 million strong. And we’re just getting started.
Our future vision is of a world with over a billion music makers — and we have a drive to expand our influence into other creative spaces too.
What do we make?
We make essential resources for all kinds of creatives, from performers to podcasters. Learn more about the leading Muse Group products here.
Who are we?
Muse Group began life as Ultimate Guitar, the largest online global community of musicians. Eugeny Naidenov founded Ultimate Guitar in 1998, with a dream to make it easy for guitarists to play songs by Guns ‘N’ Roses and his other favorite rockers. From there, the site grew from a plucky, tab-sharing trailblazer into a global leader of online music publishing.
In 2017, Ultimate Guitar acquired MuseScore, expanding its reach into sheet music. Muse Group has only continued to grow from there — and now includes Audacity, StaffPad and many more.
In 2023, Muse Group acquired Hal Leonard, the legendary global sheet music publishers, adding an unparalleled music catalog and educational expertise to the team.
Today, we are an international, visionary team of creatives, music lovers and audio obsessives, developing products we could not live without.
