Business IT Support Analyst

Worcester | £30,000 | Company Car | Clear Progression Opportunities

Looking for an IT support role where you're genuinely valued, trusted, and visible? If you enjoy being the go-to IT person and want real ownership-without being lost in a large, anonymous service desk-this could be the perfect next step., We're expanding our IT presence in Worcester and are looking for a proactive, customer-focused Business IT Support Analyst to become our on-site IT expert for Worcester and the surrounding region. You'll be the friendly, familiar face of IT locally, while still being fully supported by our established Service Desk team in London. This is a permanent role offering a salary of £30,000, a company car, and genuine opportunities for progression as our regional operations continue to grow. What you'll be doing

• Acting as the primary IT contact for our Worcester office and nearby branches
• Providing first-line support via phone, email, and ticketing system
• Delivering hands-on, on-site IT support for newly opened regional offices
• Building, configuring, and deploying laptops and end-user hardware
• Diagnosing and resolving hardware issues across laptops, desktops, peripherals, and network devices
• Managing Active Directory user accounts and permissions
• Supporting in-house CRM applications
• Administering mobile devices and telephony systems
• Logging and documenting incidents accurately to support reporting and improvement
• Identifying issue trends to assist with effective Problem Management
• Working closely with Infrastructure, Development Support, and third-party suppliers
• Escalating issues when appropriate while maintaining ownership through to resolution

What makes this role stand out

• £30,000 salary with a company car included
• Local autonomy with the backing of a knowledgeable central IT team
• Real ownership of IT support across the Worcester region
• A mix of hands-on, face-to-face support and service desk work
• Exposure to a wide range of technologies, ideal for building a well-rounded IT skillset Clear opportunities for progression as the regional IT function continues to expand

• Minimum 3 years' experience in an IT support or Service Desk environment
• Strong customer service skills and a proactive, problem-solving mindset
• Confidence supporting users both remotely and face-to-face
• Solid understanding of hardware, user administration, and day-to-day troubleshooting
• Someone organised, approachable, and keen to grow within a fast-paced business
• Full UK Clean Driving Licence

Why Worcester? You'll be working close to home, supporting a growing regional hub, with travel made easier via a company car - all while remaining part of a wider IT team. It's a role that offers stability, visibility, and long-term career development without sacrificing technical progression.

If you're looking for an IT role offering responsibility, variety, progression, and a strong local presence, we'd love to hear from you'd technical expertise

As London's number 1 estate agency brand,* our customers choose us because we get it done. And we know it's our people that make us so successful. In over 40 years serving London and the Home Counties, we have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industry's most influential professionals. Is it important for you to know our Corporate Social Responsibility before you apply? Great, it's important to us too. Whether we're providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London's largest homelessness charity, making a difference in 10,000 Londoners' lives across all 32 boroughs. * TwentyCI data, 2023 v 2022 market share and market share growth of new instructions at a brand level