TELECOMMUTE End User Support Engineer

This is a hands-on technical role supporting a diverse client base across email and web security, Microsoft 365, and endpoint management. Hours are 12pm-9pm with 3 days per week onsite in central Belfast.

Day-to-day:

• Act as the primary technical contact for clients, delivering tailored solutions
• Implement, configure, and support email and web security platforms: INKY, Proofpoint, Cisco Umbrella, and Mimecast
• Perform root cause analysis on complex issues around email filtering, phishing, and secure web access
• Handle escalations and mentor junior team members
• Manage tickets to a high standard with timely updates to clients and internal teams
• Lead system deployments and upgrades, including out-of-hours when required
• Produce technical documentation and train support staff on client environments

• 5+ years IT support experience, including time in an MSP environment
• Expert-level Microsoft 365 administration
• Strong Azure and Intune MDM knowledge
• Hands-on experience with email security platforms
• Solid understanding of SPF, DMARC, and DKIM
• Confident communicator with clients and internal teams
• Flexibility for on-call and out-of-hours work when required

Desirable:

• Experience in regulated environments (SOC2, HIPAA, HiTrust)
• Automation experience (Ansible, Puppet, Chef)
• Microsoft Azure certifications

Package:

• Comprehensive medical and dental cover for you and your family, with immediate coverage
• Life insurance
• Inclusive and extended parental leave policy
• Uncapped annual leave
• 32 hours of paid volunteer time per year
• Pension plan with employer matching
• A supportive work environment
• Regular social events

We're recruiting on behalf of our client, a well-established Managed Service Provider (MSP) based in central Belfast. They're looking for an experienced End User Engineer on a contract basis, with potential to become permanent for the right person.