IT Deskside Support Analyst

We are looking for a highly motivated and experienced Deskside Support Analyst to join our team. As a Deskside Support Analyst, you will provide 1st and 2nd line support to our end-users, both remotely and on-site, in a fast-paced environment. You will be based in our London office.

What does the role actually involve?

• Provide on-site face to face support to our end-users in the London office.
• Provide remote support to end-users and act as an overflow for incoming calls to our Service Desk.
• Troubleshoot hardware and software issues on laptops and mobile devices.
• Install, configure and maintain computer systems and peripherals.
• Maintain accurate records of all support requests and resolutions.
• Provide excellent customer service to end-users.

What technical skills are required for someone to be successful and enjoy the role?

• Experience in user account administration (Active Directory, Exchange 365).
• Comprehensive knowledge of Windows environments, Microsoft Office suite, and system management software such as SCCM.
• Expertise in laptop and mobile hardware.
• Familiar with Incident, Change and Problem Management processes.
• ITIL foundation v3 or 4 qualifications (desirable)

Who would be a good fit for this role?

As part of the IT team, you would be expected to have the following skills and experience:

• Proven experience in an IT support role within a legal or similar professional setting.
• The ability to work independently.
• Ability to effectively prioritise and execute tasks in a high-pressure environment.
• Excellent problem-solving, organisational, and time management skills.
• Strong communication and interpersonal skills

• This role will be based in the London office providing support between 9 AM and 5 PM
• Weekend and out-of-hours work may be necessary for project implementations or office moves.
• Occasional travel to other offices may be required.

At Browne Jacobson, we've always worked across business and society, and this expertise sets us apart. Social and environmental impact are at the top of our business agenda. We champion fairness, make the complex simple and forge connections between clients to find creative solutions. This is how we improve outcomes for every person, community and business we serve. With offices in Birmingham, Cardiff, Dublin, Exeter, London, Manchester and Nottingham, we're a UK & I based law firm with an international reach. Our sectors include: health; real estate and construction; education; energy and infrastructure; financial services; government; insurance; manufacturing and industrials; and retail, consumer and logistics. We nurture talent at all levels and from every background and celebrate what makes people individuals. Law needs all voices to reflect the society it serves and we're working towards social mobility, diversity and inclusion in our firm - and our profession. We strive to create meaningful personal and professional development opportunities and offer flexible working in support of a good work-life balance. We focus on wellbeing and individuality, so that all our people can thrive. We're a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Tick on the application form if you'd like to apply through the Disability Confident Interview Scheme. We strive to create meaningful personal and professional development opportunities and offer flexible working in support of a good work-life balance. We focus on wellbeing and individuality, so that all our people can thrive.