2nd Line Technical Support Engineer

2nd Line Telephone & Remote Access Support to CTS Group clients

Server administration Solving user problems /answering queries / basic user instruction New user& application setups Day-to-day user / systems support (printer installs, etc.) Providing support to CTS Group consultants Web based 'Manufacturer Knowledge Base' investigations Providing applications & patches Providing in-house technical support to CTS Office employees Workstation troubleshooting Training & answering queries (re: MS Office based apps.) In-house server /network troubleshooting Escalation of client requests (systems development & sales) to consultants/account managers. On-site support / delivery of goods & services to clients, site auditing & fact-finding visits, Company Pension Bike to work scheme On-site parking 20 days holiday (plus bank holidays) Birthdays off and Xmas shopping day Annual and Quarterly employee recognition awards - with prizes Bonuses reviewed quarterly We also have company food days and social events Being based on Milton Park means you can get involved in the events, clubs and classes available in the workplace.

Do you have experience in Windows?, We're looking for an all-rounder with experience in Windows Server networks, Exchange Server, on-premises and O365/Azure, Active Directory, DNS, DHCP, Group Policy. HyperV and SQL knowledge would be a plus. General Experience with Windows 10/11 Desktop environments and Microsoft Office. Some iOS/Android/Mac/ Linux knowledge would be good .An ideal candidate should have some knowledge of IP, understanding internal & external IP address range types is expected, along with basic subnetting & routing is advantageous. We would expect that you have experience of dealing with the usual network peripherals, firewalls, routers etc. The ability to inspire confidence in clients, meet deadlines, and be responsible for the day-to-day support requirements of the clients and the network. Excellent written & verbal communication skills are a must, with documentation of activities in our Issue Management System., You will be need to demonstrate the relevant criteria whilst also bringing your own passion and ideas to the Company Directors and clients alike. Proven experience in a support role, ideally in a client facing environment. In-depth troubleshooting experience - 3+ years. You will need to be a highly organised individual with the ability to work under pressure. Proven experience of logging work time in a ticketing system.

Pulled from the full job description

• Free parking
• Company pension
• Cycle to work scheme
• Company events
• On-site parking