2nd Line IT Support Engineer

As a 2nd Line Support Engineer, you will handle escalated technical issues, work on infrastructure projects, and support client environments both remotely and onsite. You will play a key role in maintaining high service standards and mentoring 1st Line Engineers., * Resolve 1st & 2nd Line Support Tickets for Microsoft, Apple & Android Ecosystem

• Diagnose complex desktop, server, and network issues
• Manage and maintain Microsoft O365 and Azure environments
• Support Windows Server environments
• Configure and troubleshoot firewalls, switches, and Wi-Fi systems
• Lead / Assist with IT projects (migrations, upgrades, deployments)
• Perform onsite support across Cumbria when required
• Assist with cybersecurity best practices and monitoring
• Document systems, processes, and client infrastructure

• 4+ years IT support experience (ideally within an MSP)
• Strong knowledge of Microsoft O365 & Azure AD
• Experience with Windows Server & Active Directory
• Solid networking knowledge (VLANs, VPNs, firewalls)
• Backup solutions & disaster recovery understanding
• Strong customer service skills and experience
• Competent team player and contributor
• Full UK driving licence

Desirable:

• Experience with RMM and PSA tools
• Knowledge of cybersecurity tools (EDR, MFA, email security)
• Microsoft certifications

Personal Attributes:

• Strong troubleshooting and analytical skills
• Ability to work independently and manage priorities
• Professional client-facing manner
• Mentoring mindset
• Proactive and solution-focused

Job Types: Full-time, Permanent

Pay: £30,000.00-£37,000.00 per year

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking
• Sick pay