Graduate IT Service Desk Technician

As our business continues to grow, we are looking for dedicated individuals who take pride in their work and want to build a rewarding career within a supportive and collaborative environment. We are seeking a Graduate IT Service Desk Technician to enhance our team and drive success across our high value projects., You will be the first point of contact for support calls to our service desk and will provide technical support to internal business clients for software and hardware issues.

You will also be responsible for undertaking daily operational checks, investigating problems identified, and deployment and support of corporate laptops and mobile devices.

The successful candidate will be highly motivated with the ability to understand and manage changing priorities in a complex environment.

The main responsibilities for this role include:

• The first point of contact for support issues by creating, updating, and monitoring user tickets using our E-Ticketing System

• Assisting end users with issues and providing 'how to' advice for our systems

• Installation and support of software and hardware, including workstation imaging and deployment.

• Maintenance of IT asset register

• SLA And KPI Management - Ensure tickets are prioritised and assigned accordingly with users being kept up to date on progress

• Ensure the department procedures are followed at all times

• A qualification in a relevant discipline

Experience

Essential

• Excellent communication skills. The ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation

• Excellent troubleshooting and analytical skills

• Ability to work well within a team

• Self-motivated and well-organised

• Enthusiasm for technology, a desire to succeed, and a willingness to learn

• Good fundamental knowledge of the Microsoft Windows operating system and Microsoft Office applications

• Experience with iOS and Android mobile device operating systems

Desirable

• 1-2 years' experience in a Service Desk Role

• Familiar with ITIL principles and standards such as reporting and incident management

• Experience in IT Service Desk ticketing systems

• Understanding of Microsoft Active Directory for managing users and computers

• Experience with printer support and troubleshooting

• Experience with conferencing systems, such as Microsoft Teams

• Ability to carry out basic PC/laptop/mobile hardware repairs

• Exciting Projects - Work on varied sector projects and leave a lasting legacy
• Career Growth - Clear progression pathways and continuous professional development
• Collaborative Culture - Be part of a team that values innovation, integrity, and a commitment to excellence
• Competitive Package - Enjoy a competitive salary and great benefits with volunteering days, and flexible and hybrid working options